Mar 2023 – Nov 2024 · 1 yr 8 mos

• Spearheaded vision and end-to-end development of the Next Gen Protocol Designer platform, increasing monthly active users by 30% YoY and making no-code robotics workflows more accessible to scientists.
• Drove cross-functional collaboration among engineering, design, marketing, sales, and support teams to meet product goals and ensure on-time delivery of robotics solutions in tight development windows.
• Orchestrated launch of the fully redesigned Protocol Library, introducing expanded search functionality, user accounts, and improved UX, increasing accessibility to 150+ verified scientific protocols.
• Utilized user research interviews, quantitative surveys, and usage analytics data to define product requirements and project scopes, aligning team efforts with user needs and business goals.
• Managed Agile development processes, overseeing sprint planning, backlog grooming, retrospectives, and stakeholder updates.
• Conducted competitive analysis, created detailed business cases, and identified key growth opportunities to create a strategic product roadmap for 2024.
• Established a product Quality & Sustaining process, utilizing data analytics to monitor product performance and identify new trends, risks and growth opportunities, resulting in 5 sustaining development projects.

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Defined software requirements for the Opentrons Flex Gripper and Magnetic Block GEN1, overseeing development to achieve 35% improved throughput of workflows for users.
• Facilitated redesign of the Opentrons App by gathering user feedback, defining requirements and new features, and providing project updates at daily standups.
• Led user research and feature development for the Deck State Modification project, driving a 20% improvement in workflow efficiency and delivering enhanced usability for users.

Apr 2021 – Apr 2022 · 1 yr

• Promoted to Team Lead of Customer Success, supervising implementation of CSAT surveys, metrics reporting, and product training documentation.
• Established a new Voice of Customer reporting process, directly influencing development of the Heater Shaker Module and 96-Channel pipette.
• Facilitated hiring and onboarding of 7 new team members during a period of rapid growth.

Feb 2021 – Apr 2021 · 2 mos

• Managed a portfolio of 400+ accounts, guiding users from onboarding to activation, and driving a 30% increase in activation rate.
• Conducted data analysis on user activation trends and delivered insights at monthly all hands meetings.

Jun 2019 – Feb 2021 · 1 yr 8 mos

Jan 2018 – Jun 2019 · 1 yr 5 mos · New York City Metropolitan Area

• Developed and led the digital content strategy, influencer marketing program and PR efforts for startup, driving an increase of 20 Million social impressions YoY.
• Produced high-engagement product marketing content for Instagram, Facebook, and Youtube, driving brand awareness and contributing to a 50K+ growth in Instagram followers.
• Built analytics dashboards to track campaign performance and content engagement, providing data-driven insights in team-wide meetings and optimizing marketing strategy.
• Led cross-functional collaboration with digital, PR, and influencer agencies to align on campaign objectives, streamline execution, and ensure timely delivery.
• Managed a 900-SKU product portfolio, streamlining operations to enhance responsiveness to last-minute marketing demands, PR requests, and evolving brand needs.

Jul 2017 – Dec 2017 · 5 mos · New York City Metropolitan Area

Jun 2015 – Aug 2015 · 2 mos

• Designed and implemented a primatology research protocol analyzing juvenile play behavior in unhabituated Cebus capucinus.
• Conducted statistical data analysis using SPSS software.
• Presented findings at the 42nd Annual Western Undergraduate Research Conference.

Jun 2014 – Jun 2015 · 1 yr

Dec 2012 – Nov 2015 · 2 yrs 11 mos

• Collaborated with Human Resources partners and Information Systems assistants to streamline access to employment and benefits information for university employees.
• Created and managed digital job postings with Adobe web development tools and answered staffing and benefits inquiries by utilizing CRM and HR management systems.

Nov 2014 – Mar 2015 · 4 mos · Center for Cognitive and Neurobiological Imaging

• Conducted research interviews and psychological assessments on MRI study participants,
• Performed statistical data analysis and collaborated with research team members to execute study protocols.

Mar 2014 – Jul 2014 · 4 mos · The Alameda Business Association - The Rose, White & Blue 4th of July Parade

• Coordinated with a cross-functional team of 12 to plan and execute San Jose’s 4th of July Parade, optimizing stakeholder engagement to ensure successful event execution.
• Managed sponsorship outreach and participant coordination for the event, securing advertisers, overseeing 100+ participants, and driving attendance of 35,000+.