Jul 2022 – May 2023 · 10 mos · Bengaluru, Karnataka

• After moving back to India, I chose to take a career break and embrace the role of a stay-at-home dad. This time allowed me to rejuvenate my energy and focus on developing new skills, setting the stage for my next professional chapter.

Oct 2021 – Jul 2022 · 9 mos

• 𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀
• My main goal was to make our 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 (𝗦𝗥𝗘) 𝘁𝗲𝗮𝗺 𝗺𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗼𝘂𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗾𝘂𝗮𝗹𝗶𝘁𝘆. This helped reduce the number of support cases and made customers happier.
• 𝗛𝗼𝘄 𝗜 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺'𝘀 𝗪𝗼𝗿𝗸
• 𝗪𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘁𝗲𝗮𝗺𝘀 to make products easier to fix and spot problems early, which meant quicker solutions.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 𝘁𝗵𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺 on troubleshooting and product knowledge.
• 𝗠𝗮𝗱𝗲 𝘀𝘂𝗿𝗲 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘄𝗮𝘀 𝘀𝗵𝗮𝗿𝗲𝗱 𝗾𝘂𝗶𝗰𝗸𝗹𝘆 by getting content published fast.
• 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗛𝗲𝗹𝗽 𝗧𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀
• I aimed to get customers to 𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗼𝗻 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻 more often.
• I pushed for 𝗮𝗹𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝘁𝗼 𝗯𝗲 𝘀𝗲𝗹𝗳-𝘀𝗲𝗿𝘃𝗶𝗰𝗲, so customers could find answers easily.
• I ensured customers had 𝗾𝘂𝗶𝗰𝗸 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻.
• I used 𝗱𝗮𝘁𝗮 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 what fixes were most important for future product updates, which helped prevent new issues.
• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗜 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗢𝗻
• 𝗡𝘂𝘁𝗮𝗻𝗶𝘅 𝗙𝗶𝗹𝗲𝘀: Our storage solution for virtual setups.
• 𝗙𝗶𝗹𝗲𝘀 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Nutanix's tool for analyzing data.
• 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: This included Hyper-V, Failover Clusters, SCVMM, and virtual machines running Windows.
• 𝗡𝗼𝘁𝗲: I decided to move back to India office due to personal reasons.

Jul 2019 – Oct 2021 · 2 yrs 3 mos

• 𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀
• My main goal was to make our 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗥𝗲𝗹𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗘𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 (𝗦𝗥𝗘) 𝘁𝗲𝗮𝗺 𝗺𝗼𝗿𝗲 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗮𝗻𝗱 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗼𝘂𝗿 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝗾𝘂𝗮𝗹𝗶𝘁𝘆. This helped reduce the number of support cases and made customers happier.
• 𝗛𝗼𝘄 𝗜 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗱 𝗢𝘂𝗿 𝗧𝗲𝗮𝗺'𝘀 𝗪𝗼𝗿𝗸
• 𝗪𝗼𝗿𝗸𝗲𝗱 𝘄𝗶𝘁𝗵 𝗽𝗿𝗼𝗱𝘂𝗰𝘁 𝘁𝗲𝗮𝗺𝘀 to make products easier to fix and spot problems early, which meant quicker solutions.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 𝘁𝗵𝗲 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗲𝗮𝗺 on troubleshooting and product knowledge.
• 𝗠𝗮𝗱𝗲 𝘀𝘂𝗿𝗲 𝗸𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘄𝗮𝘀 𝘀𝗵𝗮𝗿𝗲𝗱 𝗾𝘂𝗶𝗰𝗸𝗹𝘆 by getting content published fast.
• 𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝗛𝗲𝗹𝗽 𝗧𝗵𝗲𝗺𝘀𝗲𝗹𝘃𝗲𝘀
• I aimed to get customers to 𝘀𝗼𝗹𝘃𝗲 𝗶𝘀𝘀𝘂𝗲𝘀 𝗼𝗻 𝘁𝗵𝗲𝗶𝗿 𝗼𝘄𝗻 more often.
• I pushed for 𝗮𝗹𝗹 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝘁𝗼 𝗯𝗲 𝘀𝗲𝗹𝗳-𝘀𝗲𝗿𝘃𝗶𝗰𝗲, so customers could find answers easily.
• I ensured customers had 𝗾𝘂𝗶𝗰𝗸 𝗮𝗰𝗰𝗲𝘀𝘀 𝘁𝗼 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻.
• I used 𝗱𝗮𝘁𝗮 𝘁𝗼 𝘀𝗵𝗼𝘄 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 what fixes were most important for future product updates, which helped prevent new problems.
• 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 𝗜 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗢𝗻
• 𝗡𝘂𝘁𝗮𝗻𝗶𝘅 𝗙𝗶𝗹𝗲𝘀: Our storage solution for virtual setups.
• 𝗙𝗶𝗹𝗲𝘀 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: Nutanix's tool for analyzing data.
• 𝗪𝗶𝗻𝗱𝗼𝘄𝘀 𝗦𝘆𝘀𝘁𝗲𝗺𝘀: This included Hyper-V, Failover Clusters, SCVMM, and virtual machines running Windows.

Dec 2017 – Jun 2019 · 1 yr 6 mos

• Moved to the Nutanix serviceability team in Dec 2017. Here, we work as an extension of the product teams while keeping product support and customer experience
• Collaborate with cross-functional teams i. e engineering, support, and product
• management.
• Provide input in the QA test plans and Pre-release Documentation reviews.
• Identifying product guardrails based on pre-release testing and field feedback
• Product Bug identification and prioritization.
• Capturing knowledge content for support consumption.
• Focus area
• Focus on serviceability for features being released & products about to be released.
• Facilitate product releases.
• Skills: hyper-converged infrastructure, Windows Private Cloud, SMB and CIFS, AD

Jun 2015 – Nov 2017 · 2 yrs 5 mos

• Nutanix delivers an infrastructure for enterprise computing by natively converging compute, storage and virtualisation into a hyper-converged solution. My core Job includes, supporting systems in the field and provide an enriched and successful product experience.
• My Focus Area
• Acropolis Operating System (AOS)
• Microsoft Private Cloud implementation on Nutanix
• Nutanix Files
• Nutanix Volumes

Aug 2013 – May 2015 · 1 yr 9 mos · Bangalore, India

• Here, I was part of Microsoft Platforms Core Team which takes care of following technologies broadly;
• Deployment
• Windows Setup -- Windows OS deployment issues.
• Windows Servicing -- Installing Updates, Service Packs
• No boot/Reboot -- BugCheck and Unexpected Reboots.
• Deployment Tech. -- MDT, WDS, ADK, DISM, WSIM
• Windows Failover Clusters
• Hyper-V
• VSS (Backup)
• iSCSI
• NTFS

Jul 2012 – Aug 2013 · 1 yr 1 mo · New Delhi Area, India

• Here in IBM I was part of Wintel RFS Team wherein my specialization was Windows Failover Clustering , Storage , OS Core & Migration , If we speak from broader perspective the concept of RFS team is a bigger umbrella under which various types of activities are performed by teams. In the Unix and Intel organizations, the teams perform new server builds, re purpose, service activation and de-activation, system integration, tools deployment, OS upgrades, migration and network testing. I also used to assist in effort estimation, designing and hardware upgrades.
• However my job role also includes providing L3 support & taking care of escalations on Wintel platform .

Feb 2011 – Jun 2012 · 1 yr 4 mos · Gurgaon, India

• Deployment , Installation & Activation of Windows
• Dealing with no boot scenarios ( BSOD & Random Crashes ) on servers
• Root cause Analysis on Random crashes .
• Debugging dumps & Stacks with help of WINdbg & LiveKD
• Windows driver Kernel & stacks corruption
• Windows Deployment - WAIK, WADK , DISM , WDS
• Disk Issues - Basic & Dynamic Disks
• Software RAID
• Setting up , Managing & troubleshooting Hyper V environement
• Dealing issues related to MS Failover Clusters 2003 , 2008 & 2008 R2
• Hyper V HA & Live migration issues , DAG , Geographically Dispered clusters .
• MS NLB Clusters
• Dealing issues related to iSCSI, SAN , MPIO & MCS & Storport drivers .
• Providing RCA's to previous failovers & Figuring potential configuration risks
• Troubleshooting servicing stack & service packs , windows update installation & Windows Registry issues .
• Troubleshooting Windows server Backup , NTBackup & VSS( Volume shadow copy )
• DNS & DHCP
• Directory services
• DAG
• WIndows Backup

Apr 2008 – Jan 2011 · 2 yrs 9 mos · Noida Area, India

• Configuration , Mapping & Testing of DS1 , DDS & Fractional T1 lease line
• DS0 , DDR & MPV Circuits
• Configuration of Alcatel & Tellabs Switches
• Layer1 & Layer 2 troubleshooting & provide assistance on layer 3 issues with on collabaration with Sprint Layer 3 (Routing ) engineers .
• Frame Relay , ISDN , MPLS & GMPLS