Jul 2022 – Jan 2025 · 2 yrs 6 mos · Bangalore

Sep 2019 – Jun 2022 · 2 yrs 9 mos · Bengaluru Area, India

Jul 2018 – Sep 2019 · 1 yr 2 mos · Bangalore

Oct 2013 – Jul 2018 · 4 yrs 9 mos

• Oct’13 to Dec’15: Director – India, Storage, Data Protection and Unix (India Lead for Storage, Data Protection and Unix)
• Since Jan’16: Senior Director – Global Storage and Data Protection, Cloud Infrastructure Services
• Global Leader of Storage and Data Protection Practice and Delivery Organization; responsible for delivering managed infrastructure services to our 200+ Global Customers with a team of over 500 skilled engineers. Joined as India Lead for Compute – Unix, Storage and Data Protection
• Managing P&L and delivering Services in the domain of Storage and Data Protection; spearheading global delivery and driving extended teams
• Steering globalization, industrialization, standardization and automation initiatives for improving competitiveness and driving innovations
• Collaborating with Sales and Pre-Sales Teams for winning and delivering large global “outsourcing deals”
• Mentoring and building large (800+) high performance teams
• Liaising with vendors and partners for next gen technology adoption, refresh and seamless delivery of services
• Facilitating and guiding start-up of new services, building leadership in the organization, and conceptualizing & developing IP (Intellectual Property)
• Highlights
• Participated successfully in several large ($100M+) deals
• Registered an increase in profitability of business to the tune of 30%
• Highest CSAT and ESAT scores within business unit

Oct 2006 – Oct 2013 · 7 yrs

• Sep’06 to Oct’13 with Hewlett Packard, Bangalore
• Sep’06 to Aug’09: Senior Manager – Global Storage Competency Center
• Sep’09 to Oct’13: Head – Enterprise Servers, Storage and Networking, Global Competency Center
• Head Global Competency Center in Bangalore with 300+ high level technical consultants and engineers, in the areas of Enterprise Servers, Storage and Networking Technologies to provide last level of Technical Product Support Services for HP Enterprise Product Portfolio
• Led Global Competency Center Operations in Bangalore, attained targets in terms of customer satisfaction, costs, productivity, resolution and response times
• Represented GCCB Organization as a part of HP India Leadership Team for country-specific initiatives
• Managed governance, relationship and collaboration programs with Engineering & Field Teams; Escalation & Elevation; enabled new product introduction readiness
• Established lab infrastructure capability for problem simulation and speedy resolution of technical issues
• Managed employee engagement and performance, talent development and retention activities
• Highlights:
• Built from ground up Storage Competency Center in Bangalore for providing last level of storage product support to HP Global Customers. Center built a strong reputation for complex problem resolution and managing escalations.
• Built capability to deliver entire range of HP Storage product solutions, namely Enterprise Storage Works–XP, 3PAR, EVA, LHN, IBRIX,SAN, Midrange Arrays and NAS

Nov 2003 – Aug 2006 · 2 yrs 9 mos

• Nov’03 to Aug’06 with Oracle India Pvt. Ltd., Bangalore
• Joined as Manager and grew to the position of Sr. Technical Manager–Oracle Cloud Services and Global Information Technology
• Managed Infrastructure to ensure near 100% uptime of all Business-critical Servers and adhere to all agreed SLAs for escalation and outages
• Managed project activities including planning, risk analysis, progress monitoring, change, resources, costing and scheduling
• Liaised with Product Development teams and Service Delivery Managers for improving processes & building knowledge base to resolve problems faced in the minimum possible time
• Developed processes for minimizing downtime and human errors; ensured all policies and procedures complied with ITIL framework
• Delivered operational updates and presentations to senior management during review meetings for facilitating decision-making
• Addressed all customer issues and liaised with vendors for fulfilling service terms as well as delivery of resources/ hardware/ software
• Highlights
• Played a key role in the startup of Global Data Center operations in India and accomplished smooth transitioning of work from onshore locations by facilitating set-up of necessary infrastructure at offshore locations
• Managed mission critical systems with team of 150+ Unix, Storage and Database Administrators to provide 24x7 support to Austin, Rocky Mountain and Redwood Shores Data Centers for Oracle Cloud (hosting) business run by Oracle Corporation, one of the largest installations of Red Hat Linux Advanced Server and Network Appliance in the world (Technical environment: Over 20000 Unix Servers, heterogeneous storage with Network Appliance Filers, EMC and Storage Tec)

Jul 1997 – Nov 2003 · 6 yrs 4 mos

• Aug’01 to Oct’03 with Sun Microsystems, Bangalore as Technical Consultant (On deputation from Wipro InfoTech)
• Consulting and Pre-sales for direct Sun Lead Accounts for Enterprise Servers and Storage.
• Implemented:
• High end Sun servers and Solaris for clients; installed Storage Arrays, managed Disk Space, Hardware and Software RAID systems, VERITAS Volume Manager, Solstice Disk Suite and Raid Manager
• SAN solutions using Fiber Channel Switches and Hubs
• Designed, implemented and conducted troubleshooting of Sun Cluster 3.0-based solutions
• Performed Solaris tuning, conducted performance analysis and system & application monitoring; patch management and set-up System Accounting and Security measures
• Highlights
• Won the Outstanding Technical Contributor Award in 2003
• Completed assignments as Account Manager/ System Support Engineer for direct Sun’s accounts and Sun-led accounts of i2 Technologies, Wipro Technologies, Madura Garments, Karnataka Bank and South Indian Bank
• Resolved customer and partner Level 2/ 3 escalations received from across the country as Sun India Enterprise Services Team Member. Mentored and trained Sun Partner Engineers on Sun technologies