Bidhan Chandra Roy

Product Manager

Kolkata, West Bengal, India7 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in optimizing logistics operations and onboarding processes.
Proven track record in data-driven decision making.
Strong leadership in managing large teams and fleet operations.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in data analysis and process improvement.

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Skills

Core Skills

Operations ManagementBusiness AnalysisTeam LeadershipBusiness Process Improvement

Other Skills

Data AnalysisGoogle SheetsInventory ManagementLogistics ManagementMachine LearningMicrosoft ExcelNumPyPython (Programming Language)SQLTally ERPTeam Building

Experience

Zomato

3 roles

Associate Program Manager

May 2025 – Present · 10 mos

Operations Lead

Apr 2024 – May 2025 · 1 yr 1 mo

Owned end-to-end onboarding operations for delivery partners in emerging cities, leveraging data insights to enhance efficiency during peak demand periods.
Optimized onboarding costs by analyzing weekly and monthly supply rates, implementing structured referral bonuses, joining incentives, and onboarding fees, resulting in a measurable reduction in expenses.
Led the fraud and quality process and optimized operation costs by identifying fraud patterns in cities.
Developed and monitored key performance metrics for Field & Operations Manager analyzing the Catalyst app data and cities hygiene metrics; implemented a data-driven weekly scoreboard to
reward high performers.
Drive First Responder training program, educating delivery partners on road safety and first aid across multiple emerging cities.
Led asset compliance initiatives using data-driven insights to track and improve asset usage; drove asset sales, awareness campaigns, and Reward & Recognition programs to boost compliance
Analyzed program performance and generated data-backed recommendations to inform leadership decisions.
Preparation and automation of reports and trackers to improve overall efficiency

SQLGoogle SheetsMicrosoft ExcelBusiness Process ImprovementOperations ManagementBusiness Analysis+2

Fleet Operations Lead

Dec 2022 – Mar 2024 · 1 yr 3 mos

Managed a fleet of 500+ delivery partners across multiple cities.
Reduced salience loss and ensured fleet alignment with city-specific orders.
Onboarded and trained new riders, ensuring effective integration into the fleet.
Handled and resolved delivery partner (DP) issues, ensuring timely solutions through ticket resolution.
Monitored and ensured compliance of delivery partner assets and maintained high performance.
Led new city and locality launches and identified serviceable areas for growth.
Engaged in social media advertising, ground sourcing, and postering to drive onboarding efforts.
Ensured smooth city operations, maintaining strike-free status and managing payout calculations.
Conducted city visits to improve coverage and engage with delivery partners.
Developed critical operational dashboards, including Real-time Fleet Monitor, Cost Monitor, Fleet Earnings, and Restaurant KPT
Utilized advanced data analysis techniques, including Google Sheets, to extract actionable insights from vast operational data.

Microsoft ExcelTeam LeadershipGoogle SheetsTeam BuildingSQLBusiness Process Improvement+2

Pirtimai limestone mine pvt ltd

Operations Manager

Mar 2021 – May 2022 · 1 yr 2 mos · Shillong, Meghalaya, India

Managing data, analyzing performance, identifying problems and developing recommendation that supports supply chain/logistics management
Working with the Manufacturing executive to assess production performance and build a procedure for anticipating and identifying issues that might cause schedule disruptions
Maintained knowledge of current sales & promotions, policies regarding payment and exchanges and security practices
Managing sales operations, production & export documentation
Managing operations and leading teams to achieve corporate goals and service delivery KPIs
Leading the execution of various quality improvement strategies to ensure continual improvement in the services
Implementing strategies to improve customer retention and acquisition, as well as ensuring high levels of customer satisfaction
Developing and articulating service business plans that will help the firm achieve its objectives in the most efficient way possible
Impacting organization profitability through effective strategic management decisions, and new business

Microsoft ExcelTally ERPOperations ManagementBusiness Process ImprovementLogistics ManagementInventory Management

Driving aid

Distribution Manager

Feb 2018 – Mar 2021 · 3 yrs 1 mo

Led various functions such as revenue generation, income creation, target marketing, market expansion, new client acquisition, and channel partner management
Provided consistent services for a good return on investment, increased retention by meeting quality standards and addressed customer complaints to achieve high customer satisfaction
Evaluated business, business processes, markets, verticals & information needs
Maintained sales records and other MIS reports for inventory control; tracked segment-wise inventory level
Analyzed various suppliers to ensure the company is receiving the best cost-effective deals
Documented daily shipments and deliveries to replenish inventory
Effectively managing auto parts & electrical items inventories

Microsoft ExcelTally ERPOperations ManagementBusiness Process ImprovementInventory Management