Aug 2022 – Oct 2025 · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

• Led SaaS product integrations for enterprise clients, driving 98%+ user adoption for Tier 1 accounts within 6 months.
• Managed end-to-end delivery of platform rollouts valued at $10M+, coordinating business, engineering, and customer success teams.
• Automated onboarding workflows, reducing implementation timelines by 40% and improving client go-live velocity.
• Established Agile delivery practices, increasing cross-team collaboration and sprint success rates.
• Enhanced API integration processes, resulting in a 25% reduction in post-launch support tickets.

Dec 2021 – Aug 2022 · 8 mos · Bengaluru, Karnataka, India · Remote

• Managed a portfolio of 35 enterprise and 40 SMB clients across the UK and APAC, consistently achieving 95%+ client satisfaction through proactive needs assessment and delivery excellence.
• Led comprehensive product onboarding and solution workshops, driving a 40% increase in Klevu platform adoption and user engagement.
• Acted as the strategic link between clients and cross-functional teams in Marketing, Product, and Business, translating customer insights into actionable product enhancements that accelerated roadmap delivery.
• Directed multi-disciplinary teams and streamlined stakeholder communications, resulting in a 30% reduction in implementation timelines and enhanced project transparency.
• Negotiated and closed long-term contract renewals with C-level executives, delivering a YoY revenue uplift while securing multi-year commitments from key enterprise accounts.

Jun 2021 – Nov 2021 · 5 mos · Bengaluru, Karnataka, India · Hybrid

• Led a high-performing team of 8 Account Managers, surpassing customer retention targets and consistently delivering industry-leading retention rates across the client portfolio.
• Enhanced operational efficiency by developing and optimizing internal support documentation, streamlining stakeholder support processes utilizing Atlassian tools.
• Directed and delivered recurring Customer Success Forums (CSFs) and Quarterly Business Reviews (QBRs), analyzing key metrics and providing actionable recommendations to drive client success and value realization.
• Built and nurtured strategic partnerships with key decision-makers and power users, ensuring ongoing alignment, support, and advocacy throughout the entire customer journey.

Jul 2019 – May 2021 · 1 yr 10 mos

• Partnered closely with hardware design engineers to architect and deliver integrated system solutions, ensuring optimal alignment with customer requirements and seamless product functionality.
• Designed comprehensive test plans for product verification, equipping the test department and manufacturing teams with robust, streamlined processes that enhanced testing efficiency and product quality.
• Provided in-depth technical expertise and consultation to the sales team, empowering them to proactively address complex customer inquiries, drive solution adoption, and secure key deals.
• Cultivated and maintained strong partnerships with internal teams and strategic customers, leading collaborative efforts to implement ongoing product improvements and consistently exceed customer expectations.

May 2019 – Jul 2019 · 2 mos

Jan 2018 – May 2019 · 1 yr 4 mos · Bengaluru, Karnataka

• Designed, developed, and optimized enterprise solutions utilizing Citrix and mainframe tool suites, providing support to ensure high system availability and performance.
• Managed key partnerships with Data Integration Hubs, overseeing data modeling, mapping, validation, hierarchy management, and implementing robust security protocols for enterprise data workflows.
• Developed and executed comprehensive productivity metrics and performance reporting frameworks, enabling data-driven decision-making and operational improvement.
• Organized and delivered client-facing presentations and proposal demonstrations, effectively communicating product capabilities and value to prospective clients to support successful business development.