Jaleeluddeen K M — Co-Founder
CRM Executive June 2024 – Present • Managing CRM operations across 6 countries (UAE, KSA, Qatar, Oman, Bahrain, Kuwait) in both Arabic & English, covering a customer base of ~10 million. • Push Notification Management: Planning, curation, execution, automation (event-triggered), and performance tracking. • Segmentation & Targeting: Implemented customer segmentation strategies for push, in-app popups, WhatsApp, and email campaigns. • In-App Campaigns: Designed and executed audience-segmented popups. • WhatsApp & Email Marketing: Planned, executed, and optimized campaigns including newsletters. • Promotions & Assets: Created promotion codes and curated PLPs on Magento for campaign integration. • Performance & Reporting: Delivered end-to-end monitoring, brand monetization reporting, and performance insights. • Optimization: Conducted A/B testing and data analysis to enhance CTR, CVR, and engagement rates. Technical Skills • CRM & Marketing Tools: MoEngage, AppsFlyer, Branch, Google Trackers • Data & Reporting: Tableau, Microsoft Excel E-commerce & Upload Tools: Magento, FileZilla (FTP) Catalogue: Converting raw data to final content which would be live on the website. Setting up the products on website/app across categories. Reviewing all available data and researching for missing information. Ensuring that the content is accurate and up to date. Systematically organise and manage digital content (images, videos, copy) for multiple brands. Coordinate with brand and marketing teams to ensure product content is accurate, correctly nested, and properly distributed. Conduct quality check (QC) of the create content. Catalogue, Fashion Ecom Content writing, Image & Video Upload,Qc on Regular Uploads,Stock, Sales,WH Rejection Reports. Microsoft Excel Bachelor of CommerceITEMSS
Stackforce AI infers this person is a CRM and Marketing Specialist in the E-commerce industry.
Location: Bengaluru, Karnataka, India
Experience: 6 yrs 11 mos
Skills
- Customer Relationship Management (crm)
- Marketing Campaign Management
- Catalog Management
- Content Management
- Data Analysis
Career Highlights
- Managed CRM operations for 10 million customers across six countries.
- Implemented effective customer segmentation strategies for targeted campaigns.
- Co-founded a startup focused on innovative e-commerce solutions.
Work Experience
6thStreet.com
CRM Executive Ecommerce (1 yr 9 mos)
Cataloguer (2 yrs)
Content Specialist (1 yr 1 mo)
Nature's Brew
Co-Founder (2 yrs 10 mos)
ShopX - 10i Commerce Services Pvt Ltd
Catalogue Exicutive (1 yr 8 mos)
Stellar Innovations Private Limited
Data Analyst (5 mos)
Education
Bachelor of Commerce - BCom at Mangalore University
