Nov 2020 – Dec 2020 · 1 mo · Srinagar, Jammu & Kashmir, India

Mar 2020 – Nov 2020 · 8 mos · Noida Sector 62

• Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum products, services and packages along with competitor’s offerings
• Sells Spectrum products and services to achieve monthly revenue and sales quotas in Video, Data, and Phone through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls
• Follows Charter Communications policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
• Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive, constructive manner and freely share information with others
• Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all Spectrum’s products, services and packages along with competitor’s offerings
• Follows Charter’s policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
• Follows Spectrum's policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information

Mar 2018 – Mar 2020 · 2 yrs · Greater Srinagar Area

• Set appointments for TEC Services Division and Core Division’s sales teams (Vice President of Sales, Vice President of Business Development, VP of Key Account Management and Director of IT & Head of IT's Management) with the ultimate goal of closing qualified leads.
• Use email to correspond with leads to follow up and/or to confirm appointments.
• Made outbound calls to business clients and interacted with them in a professional manner.
• Set, scheduled, and managed appointments with clients, for sales personnel.
• Followed telephone etiquette and fixed business appointments with large number of clients.
• dentified prospects and generated referrals for business opportunities.
• Promoted and sold various company products and services to clients over the phone.
• Created and maintained accurate and complete records of all customer interactions.
• Answered informational queries of customers and handled their objections, efficiently.
• Obtained and maintained latest information about all available products and service offerings of company.
• Delivered excellent customer service and achieved all assigned work-related targets, successfully.
• Built and maintained strong professional relationships with all business clients.

Jun 2013 – Apr 2015 · 1 yr 10 mos · Srinagar, Jammu & Kashmir, India

• Promptly responded to general inquiries from members, staff, and clients via telephone, mail,
• e-mail, and fax.
• Maintained up-to-date knowledge of bank policies regarding payments, account changes, and
• upgrades.
• Developed highly empathetic client relationships and earned reputation for delivering
• exceptional customer service.
• Cross-trained and provided back-up for other customer service representatives when needed.
• Provided customers with product and service information.
• Tracking issues via trouble tickets, keeping all parties updated with progress, and
• ownership of faults through to resolution, and ensuring that all customer SLAs are adhered to.
• Initiate bridge calls for any major incidents which require resolution through multiple teams.
• Monitor all the incidents that are assigned to the support teams and work closely with them in order to provide resolution within the agreed OLA and to ensure the SLA is met.
• Providing proper Information about the customer fund In equity And traditional palns, Fund Values,Surrender Values, Maturity Details,Death Claims.