Nov 2021 – Jun 2024 · 2 yrs 7 mos · Gurugram, Haryana, India · Hybrid

Aug 2021 – Oct 2021 · 2 mos · India

• Client Management & Development - Middle East and India
• Ensuring timely QBR(Quarterly Business Review) and MSR(Monthly Sales Review)
• Pilot project to improve NPS

Jul 2020 – Jul 2021 · 1 yr · India

• Responsible for sustainable business unit growth. Leading a team of 30. Reporting into Business Head.
• Leading strategy & ideas to pilot and execution while identifying and designing product enabled levers.
• Handling P&L operations with key business partner.
• Heading multiple business-level functions - internal product, sales enablement, Customer Profiling.
• Leading new product developments through analytics driven insights.

Jun 2019 – Jul 2020 · 1 yr 1 mo · Gurgaon, Haryana, India

• 1. Oracle ERP Implementation for Supply Chain & Procurement for OYO India - Setting long term vision for Business Processes and enabling better process controls.
• 2. OYOsis Implementation for Supply Chain & Procurement Team - Leading In-house product development for OYO Global Supply Chain.
• 3. Leading the team for Procurement and Vendor Development for Opex Items(Linen/House Keeping/Crockery & Cutlery/Safety/Stationary Items). Budget: INR 600Cr
• 4. Process Excellence Projects for Cost reductions and better packaging and logistics of goods to reduce In- Transit damage. Savings ~ 15% (INR 100Cr)

Sep 2018 – Jun 2019 · 9 mos

• 1. Client Management & Development - Walmart India, Hilti India, Herofincorp India, Livpure India, Namshi(Dubai), DHL(South East Asia - Thailand, Malaysia, Vietnam)
• 2. Document creation both technical and functional - (BRD/CR/SOP/LOI/LOA)
• 3. Designing and Implementation of the business process in the FarEye ERP and Mobile application -Front End
• 4. Part of Pre-Sales Team for 6 months - Signed Exide India in collaboration with Accenture Consultancy Team, executed POC for Nokia(Brasil), DHL(US & India)

Jul 2017 – Aug 2018 · 1 yr 1 mo

• 1. Business Process designing and implementation as per the client requirement -DHL(ASPAC), Walmart India(E-commerce & Logistics)
• 2. Business Requirement Documentation for internal team as per the client requirement(Supply Chain & Logistics Management)
• 3. Business Requirement Documentation for Herofincorp(EMI and Document collection process)
• 4. Business Requirement Documentation and Implementation for Livpure - Service(On-field) & Logistics Process

Sep 2016 – Jul 2017 · 10 mos · Gurgaon

• 1. Planning and Implementation of Bio-metric machines at 18 LPC's PAN INDIA. Manual testing of the machine as well as the software. Daily Compliance and monitoring (for adherence)
• 2. Process making & IT requirement sharing for the overall project and training at the Warehouses and Last Mile Delivery Branches for the exchange shipment processing.
• 3. SnapDeal Gold Program - Process making & Handling overall operational activities of the project which includes both Warehouse and Last Mile Delivery operations. Preparing compliance report for management, working on the exception and preventive measures to be taken for these exceptions.
• 4. Planning and Process Implementation for the Reverse Pick-up and Handling Operations for Return to the vendor/Seller, Checking compliance and daily monitoring of the operations and control tower team
• 5. Airtel eKYC Process - Planning and Handling control tower team for the smooth field operations, Reconciliation of the cash collected by the Field Executives and Exception handling related to Ops and Client both

Dec 2014 – Aug 2016 · 1 yr 8 mos · Gurgaon

• 1. Process designing and quality control project related to Operations (Last Mile Delivery and Warehousing) and cost optimization projects related to field manpower and productivity.
• 2. Planning & Implementation- Network Expansion : 100 new cities last mile operation started in just 90 days.
• 3. Process execution to directly connect the load from the RTO (origin LPC) to the destination LPC (Client end), Pan India process to reduce the costing and TAT for RTO load.
• 4. Responsible for planning & Co-ordination operations across 4 cities and scale up of project. Monitoring & Planning on basis of daily compliance.
• 5. Exceptions and reverse leg management along with process monitoring and control.