Mar 2019 – Present · 7 yrs 1 mo · India

• We would like to introduce SOL Supports Pvt. Ltd which is a venture of SOL Group established since 1995 and having massive business operation reach in 21 countries worldwide.
• Sol group head office is located in Dubai, UAE, and has branches enriched with wide distribution and sourcing channels in more than 21 countries which almost covers five major continents of the world. Our worldwide presence and ethical business policies enable both the buyer and seller to transact business from one country to another at ease ensuring with genuine stocks that too with competitive prices & best after-sales service.
• In India, our office is located in Mumbai, the commercial capital of India. With a growing market share of the mobile industry in India, our specialized repair and refurb setups & operations, along with trusted QC partners can assure better business prospects through our practice of large scale economies along with efficient efforts, to suite your scope of business.
• We have established our expertise in the following areas:
• We produced 50,000+ Refurbished I-phones (mix of models) and sold in the Market. We have built a world-class repair hub setup in Mumbai having 10,000+ Units monthly production capacity for multi Brands.
• We are an established name in the electronic market for helping Brands and wholesalers to support selling End of Life or Non-moving stocks in India and abroad.
• # We have a ready and complied network for importing material
• # We have EPR license to manage Electronic Ewaste management
• # We have strong logistic channel partners for B2B and B2C deliveries
• # We deal in multiple and various segments, electronics, white goods, and Brown good sales.

Feb 2011 – Jan 2018 · 6 yrs 11 mos · Mumbai

• Conceived & Curated India's first & most unique door-step service solution in the year 2011. Idea creator & a lead driving force behind SSP Advantage. Achived to formulate a unique WIN-WIN strategy for both Consumer & Cliental Brands. Succesully Raised Angel funds and VC funds to grow multifold from 10 employees to 500+ employees across Pan India.

Aug 2006 – May 2012 · 5 yrs 9 mos · New Delhi Area, India

• A part of the key leadership team in the corporate office to build and establish a Mobile service network to 1000+ centers across India. Engaged in drafting policies, processes, and systems during the most challenging and growing period of mobile business in India ( 1000's to 3Millions per month).
• Mobile Operations: Call Management & Performance Evaluations
• Planning and Strategy: Service Network Management & Innovation
• Technical Support: Planning of New Model readiness - Spare Kit planning, conducting Training, & designing Training Material
• Key Achievements
• L 4 (highest level of repairs) TAT Reduction (7 days to on-time swap)
• Printed Board Assembly Swap Process - First time in Mobile Industry
• Network Expansion (633 in 2008 to 1577 in 2012)
• Cost Reduction
• Key analyst member for Cost reduction (reduced PCC from 324 to 129 in One year)
• DOA policy redefined to reduce cost by 34%

May 2004 – Jul 2006 · 2 yrs 2 mos

• Among the top performer during tenure and a high revenue generator. I also got the privilege to add value in designing and made operationally ready, the first whirlpool customer experience center in Baroda.
•  SVC Operations
•  Network Correction / Expansion
•  Revenue Targets - AMC, Accounts & Spare
•  SVC profitability

Jul 2001 – May 2004 · 2 yrs 10 mos · Gujarat, India

• Among the key 10 select engineers to get trained by NIIT and reporting to CEO directly on ambitious launch of "Freedom Bike "across India. Also got involved in building service center and showrooms with new designs and process. The top performer for spares revenue and conducted unique events like consumer mela, free checkup camp, Mileage camps, etc.

Apr 1999 – Jul 2001 · 2 yrs 3 mos · Pune Area, India