Nitesh Tajane

DevOps Engineer

Pune, Maharashtra, India3 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Proven expertise in cloud computing and customer support.
Strong troubleshooting skills in Linux and Kubernetes environments.
Consistently achieves high customer satisfaction scores.

Stackforce AI infers this person is a Cloud Support Engineer with strong expertise in Infrastructure and Customer Service.

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Skills

Core Skills

Cloud ComputingCustomer ServiceInfrastructure As CodeKubernetes

Other Skills

Amazon Web Services (AWS)AnsibleBash scriptingCloud StorageCustomer Relationship Management (CRM)DevOpsDocker ProductsEnhanced SupportGitLinuxMicroservicesNetworkingPython (Programming Language)SLA maintainerShell Scripting

About

Absolute learner & open to any challenges

Experience

3 yrs 9 mos

Total Experience

1 yr 10 mos

Average Tenure

3 yrs

Current Experience

Akamai technologies

2 roles

Cloud Support Engineer

Promoted

Apr 2025 – Present · 1 yr 1 mo · India · Remote

Customer Support Specialist (Cloud Computing)

May 2023 – Apr 2025 · 1 yr 11 mos · India · Remote

Provide end-to-end technical support, handling SLA-driven customer inquiries and collaborating with enhanced support teams (SLA Driven) for rapid issue resolution.
Troubleshoot and resolve technical challenges related to Linux, Kubernetes (LKE), object storage, infrastructure, and networking.
Manage customer accounts, including billing, invoicing, and usage analytics, ensuring transparency and satisfaction.
Collaborate with cross-functional teams to deliver solutions aligned with customer needs and business goals.
Deliver clear and concise explanations of complex technical concepts, enabling customers to fully understand and utilize our products and services.
Proactively deepen my expertise in cloud computing, Linux systems, and emerging technologies to enhance service quality.
Consistently achieve high customer satisfaction scores and reduce complaint instances through personalized support and technical excellence.
Successfully improved resolution times for critical infrastructure and issues, minimizing - client downtime.
Earned outstanding customer feedback by prioritizing effective communication, technical accuracy, and empathy in all interactions.
Contributed to enhancing internal support workflows, increasing efficiency in handling support tickets and customer inquiries.

Cloud ComputingLinuxKubernetesNetworkingCustomer ServiceCustomer Relationship Management (CRM)

Skit.ai

DevOps Support Engineer

Apr 2022 – Jan 2023 · 9 mos

Working proactively in a enterprise architecture environment by managing deployments via
Command Line Interface.
Basic experienced in Infrastructure as Code automation using Ansible and Bash scripting.
Experienced in debugging linux issues and hardening.
Build infrastructure from scratch at UAT, PROD, and DR.
Managed the application life cycle through Kubernetes.
Developing highly scalable and cost-effective automations.

AnsibleBash scriptingLinuxKubernetesInfrastructure as Code