Oct 2023 – Present · 2 yrs 5 mos

• Leadership & Operations: Currently heading Operations and corporate functions as a Director in the CEO’s office. Oversee day-to-day operations across project delivery, finance, legal, HR, and talent acquisition for a global team.
• Business Growth: Drive strategic business development and client acquisition efforts in OTT, gaming, and tech sectors. Expanded the company’s client base across India, US, and Europe, contributing to consistent annual revenue growth.
• Negotiation & Contracts: Serve as lead negotiator for major client deals and vendor contracts. Successfully negotiated partnerships and contracts that saved the company up to 20% in costs and secured long-term engagements.
• Financial Management: Manage budgeting, taxes, and monthly financial cycles to ensure fiscal health. Implemented financial tracking and reporting systems that improved budget adherence and financial transparency.
• People & Culture: Continue to lead People Ops and TA at the executive level – shaping hiring strategy, scaling the team, and maintaining a strong, inclusive company culture. Mentor and coach teams, ensuring high morale and professional growth.
• Strategic Oversight: Partner with the CEO on strategic planning and organizational development. “Wearing many hats,” from refining product ideas and processes to ensuring legal compliance, I help align all moving parts of the business toward smooth execution and success.

Feb 2021 – Apr 2024 · 3 yrs 2 mos

• Expanded Responsibilities: Promoted to Sr. Program Manager and took on leadership of Talent Acquisition (TA) and People Operations while continuing to oversee critical programs.
• Talent & Team Building: Built out project teams by recruiting and onboarding top talent across engineering and design. Implemented structured hiring processes and grew the team by over 50% to support new business.
• People Operations: Introduced HR best practices — from onboarding workflows to performance review cycles — to improve employee engagement and retention. Fostered a collaborative, growth-oriented culture through training sessions and team-building initiatives.
• Cross-Functional Collaboration: Worked closely with executive leadership and department heads to ensure new hires and processes aligned with company strategy, enhancing cross-department synergy and productivity.

Feb 2020 – Feb 2021 · 1 yr

• Project Leadership: Led end-to-end delivery of multiple software projects, including a major cricket platform for a high-profile sports entertainment client. Ensured all projects were completed on schedule and met strict quality benchmarks.
• Team Coordination: Coordinated cross-functional teams of engineers, designers, and analysts, promoting agile methodologies to keep everyone aligned with project goals and timelines.
• Client Engagement: Acted as the primary liaison for clients, maintaining transparent communication and trust. Successfully delivered the cricket platform project in time for a key event, resulting in a delighted client and repeat business.

Apr 2019 – Feb 2020 · 10 mos

• Built Automation Framework from Scratch: As one of CleverTap’s early automation engineers, spearheaded the creation of a complete test automation framework from the ground up, enabling rapid regression testing and more frequent, stable releases.
• Enhanced Product Quality: Improved product stability by establishing rigorous QA processes and reducing critical bugs through early defect detection and continuous integration (CI) pipelines.
• Raised Engineering Standards: Collaborated with development teams to introduce best practices in test-driven development and coding standards, significantly elevating overall engineering quality and speeding up delivery cycles.

Sep 2014 – Mar 2019 · 4 yrs 6 mos · Mumbai Area, India

• Engineered Global Security: Developed and implemented advanced SSL/TLS encryption protocols for ATM networks, safeguarding millions of transactions and meeting global security standards.
• Process Improvement: Streamlined security update processes across international banking clients, improving deployment efficiency and reducing downtime.
• Technical Foundation & Growth: Built a strong foundation in secure software development and networking, earning early-career promotions for exceptional problem-solving and initiative in a mission-critical domain.