Jan 2024 – May 2025 · 1 yr 4 mos

• Developed product strategy for a self-service API developer experience to simplify API adoption and management, focused on full
• automation, leveraging generative AI, cutting API adoption time from months to days and reducing maintenance costs by 80%.
• Leading the team to execute the product roadmap, unlocking a business opportunity of $XXX million.
• Developing sandbox and AI-powered assistant to improve developer's productivity.

May 2022 – Dec 2023 · 1 yr 7 mos

• Led a team building a Cruise Supply technology platform focused on increasing cruise inventory, reducing stability errors
• by 90%, and unlocking additional revenue streams, collectively capturing a $XXX million opportunity.

Aug 2019 – Apr 2022 · 2 yrs 8 mos

• Led One Identity strategy for scalable authentication, authorization & secure access provisioning, protecting 320M+ accounts
• across 20 brands by making the travel platform passwordless, generating $XX million in annual profit.
• Launched fraud risk management platform with role-based access control, reducing account takeovers by 90%, mitigating $XX million
• in annual fraud losses.

Apr 2018 – Aug 2019 · 1 yr 4 mos

• Launched Apple & Google login, Google OneTap login which increased the sign-ups by 100% & sign-ins by 55%.
• Developed account verification automation, reducing customer service escalations by 4% ($XX million savings annually).
• Established a quick-reaction support process involving 15 teams to block critical bot attacks, reducting action time from 2 hrs to 15 mins.
• Ensured compliance with global data privacy laws (GDPR, CCPA) by implementing secure PII data handling & storage policies and enabling user data management rights.

Sep 2016 – Mar 2018 · 1 yr 6 mos · Gurgaon, India · On-site

• > Ads Personalisation:
• Using data clustering developed a model which improved the Ads CTR by ~XX%
• > NLP projects:
• Developed a model that categorised food dishes with ~99.5% accuracy, which reduced the content
• team’s effort by XX%.
• Grouped frequently bought together dishes to develop 'combos' which improved funnel conversion
• by XX%.
• Developed a new category based on different 'Diet regimes' like Keto, GM diet etc.
• > App growth:
• Grew 'Reviews' submission by XX% using Geofencing based contextual prompting.
• Created a hook model that improved new user conversion by XX% by identifying & retaining high
• probability lapsed customers.

May 2015 – Jul 2016 · 1 yr 2 mos · Bengaluru Area, India

• > Loyalty Program:
• Responsible for conceptualizing the overall Program structure, Defining product
• roadmap, Planning Launch and Marketing strategy
• > Discontinuation of Security Deposit:
• Conducted the project as an a/b test experiment, which brought an uplift of XX% in total bookings. Was responsible for stabilizing the product, training ops and remodelling the outstanding balance recovery system

Aug 2013 – Oct 2013 · 2 mos

• Key Responsibilities:
• Developing marketing strategies for social media
• Design Digital advertising materials

May 2013 – Jul 2013 · 2 mos · New Delhi Area, India

• Key Responsibilities:
• Market research
• Designing Mobile application
• Digital marketing of the Mobile application

Apr 2012 – May 2014 · 2 yrs 1 mo · www.madmills.com

• Madmills.com was a single-brand e-commerce store which focused on design-based products catering to the youth.
• Developed the E-commerce Website using Magento and integrated PayU payment gateway
• Negotiated and closed deals with vendors, manufacturers and logistic partners
• Developed and managed the entire process for order fulfilment and after-sales service