Sep 2024 – Dec 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India

Mar 2023 – Sep 2024 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Expanded scope and lead product for merchant experience (across online, offline and international) and Gen AI assistant Ray

Oct 2021 – Mar 2023 · 1 yr 5 mos · Bengaluru, Karnataka, India

• Leading product for support experience and agent enablement platform

Oct 2020 – Oct 2021 · 1 yr

• Led product on cart/checkout for Walmart+ and deals experience.
• Achievements
• Defined the cart and checkout experience for core W+ benefits flows resulting in 12% increased signups for W+
• Redesigned core add-on services flows for products on cart page that improved attach rate of services by ~40%
• Launched core Covid-19 initiative to allow customers to donate resulting in $15 Mn donations in 6 months
• Developed key features for Walmart deals experience holiday season that improved conversion by ~12%

Nov 2018 – Sep 2020 · 1 yr 10 mos

• Led a 0-1 product to build a self serve tool to improve efficiency of developers and improve time to market for Walmart communications as part of their e-commerce team.
• Achievements
• Built first ever self serve tool for creating customer communications that reduced development time by ~80% and led to cost savings of ~$2.5 Mn per quarter

Nov 2017 – Nov 2018 · 1 yr · Bengaluru, Karnataka, India

• Led product for customer experience at Urban ladder and drove key initiatives to improve NPS and drive repeat purchase. Developed product strategy and deployed solutions across finance, customer support and marketing domains to solve business and customer problems.
• Achievements
• Automated refunds flow across the value chain from end user to support to finance that reduced refund time by 8 days and improved CES score from 66.8 to 74.8
• Automated internal communication from CS to other teams to reduce query resolution time by 12% over 3 months
• Introduced upfront payment of Rs 499 on COD orders to establish purchase intent and reduce cancellations by 6%
• Automated reconciliations from order capture to delivery which reduced reconciliation time from 2 to .5 days

Apr 2015 – Nov 2017 · 2 yrs 7 mos · Mumbai Area, India

• Led product team to build the first ever app for ground personnel for the subscription business. As product manager, defined scope of project, product roadmap and features, UI, reports and success criteria. Collaborated with 13 circles and 5 departments across India to implement the product.
• Achievements:
• 1. Final product successfully in use by over 500+ sales executives and 150+ managers across the country.
• 2. Automated the existing process end to end and reduced non value add time of the sales teams by ~20%.
• 3. Implemented live reporting and analysis to predict opportunity areas for revenue growth