Dishika Jaiswal

Associate Consultant

Gurugram, Haryana, India3 yrs 6 mos experience

Key Highlights

Proven expertise in vendor management and financial controls.
Strong leadership in customer support with high satisfaction rates.
Skilled in data analytics and business intelligence tools.

Stackforce AI infers this person is a Customer Support and Vendor Management Specialist with strong analytical skills in a B2C environment.

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Skills

Core Skills

Vendor ManagementFinancial ControlsCustomer SupportTeam Leadership

Other Skills

Analytical SkillsAnalyticsAttention to DetailBusiness AnalyticsBusiness InsightsBusiness Intelligence (BI)Business RequirementsCollaborative Problem SolvingCommunicationCustomer AnalysisCustomer ExperienceCustomer SatisfactionCustomer Satisfaction (CSAT)Customer ServiceCustomer Service Management

Experience

At&t

Associate

Dec 2024 – Present · 1 yr 3 mos · Gurugram, Haryana, India

Part of the Global Vendor Management (GVM) team, managing end-to-end invoice validation, PO lifecycle, and vendor portfolio operations.
Resolved invoice discrepancies and ensured seamless payment processing through strong communication, process knowledge, and issue resolution.
Conducted audits of high-value invoices post-approval to ensure accuracy, prevent duplicate or erroneous payments, and uphold strict financial controls.
Collaborated with global suppliers and vendors across regions (North America, EMEA, APAC) through regular calls, ensuring effective issue resolution and operational continuity.
Coordinated with internal approvers, finance teams, and vendors to maintain timely payment cycles and compliance with corporate policies.
Contributed to streamlining global vendor processes, strengthening relationships, and enhancing financial efficiency.

Invoice ValidationVendor ManagementFinancial ControlsCommunicationProcess Knowledge

Desertcart

Customer Service Representative

Aug 2022 – Nov 2024 · 2 yrs 3 mos · Dubai, United Arab Emirates

Lead a team in providing prompt and effective customer support via email, ensuring high satisfaction levels.
Handled customer inquiries via chat, and emails resolving issues promptly and ensuring high
satisfaction.
Assisting the agents(colleagues) on there doubts and issues.
Diagnosed and troubleshot technical problems, collaborating with cross-functional teams for solutions.
Updated FAQs and contributed to a knowledge base for improved customer support.
Provided feedback to the product team on recurring issues to drive improvements.
Built strong customer relationships, driving loyalty and repeat business.
Generated reports on support metrics, identifying trends to enhance service quality.
Conducted verification of customer personal details, ensuring authentication and maintaining data
security to prevent online fraud.
Handled escalated customer issues via call ensuring customer satisfaction.