Rajesh Sharma

Operations Associate

New Delhi, Delhi, India6 yrs 3 mos experience

Highly Stable

Key Highlights

Proven track record in team management and leadership.
Expertise in retail operations and customer service.
Strong analytical skills in inventory and supply chain management.

Stackforce AI infers this person is a Retail Operations Manager with strong leadership and analytical skills.

Contact

Skills

Core Skills

Team ManagementLeadershipManagementRetail SalesCustomer ServiceCash Handling

Other Skills

Data AnalysisInventory AnalysisCustomer SupportInventory ManagementVendor ManagementMarket ResearchBig BoxRetailSales & MarketingCustomer Experience

About

Scheduling and allocating the shift of Staff. To ensure best hygiene practices are maintain. Briefing and coordinating with all other departments for smooth functioning. Ensuring safe, secure and efficient pick and drop facilities of employees. Ensuring availability of all legal documents such as FSSAI license, NOC, DCP license, PCC etc. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Weekly and Monthly inventory reconciliation. And reports tracking. Monitoring and ordering food, housekeeping and other supplies. Ensure profitability of unit by cost controls in different areas.

Experience

6 yrs 3 mos

Total Experience

3 yrs 1 mo

Average Tenure

Current Experience

Blinkit

Assistant Manager

Aug 2024 – Mar 2025 · 7 mos · Faridabad, Haryana, India · On-site

Manage all operations related to ES (Express Stores) for Blinkit in the
designated region/location - full ownership of the express stores' operational
SLA and metrics.
▪ Implementation and adherence to all SOPs as part of express store
operations.
▪ Coach and support new and existing Associates monitor retail operating costs, budgets and resources
▪ Process enhancement improving SLA(Store Level Agreement) and rest
factors.
▪ Analyzing supply chain data and performance. ▪ Managing stock levels, ensuring merchandise is available, and implementing
security systems.
▪ Responding to customer complaints and comments, and ensuring high
standards of customer service.
▪ Motivating and encouraging team members to maximize their productivity.
▪ Handling and managing Last Mile operations

Team ManagementLeadership

24sevenin

2 roles

Assistant Store Manager

Promoted

Jul 2022 – Aug 2024 · 2 yrs 1 mo · Delhi, India · On-site

Assist the Retail Store Manager in planning and implementing strategies to
attract customers
▪ Track the progress of weekly, monthly, quarterly and annual objectives
▪ Coach and support new and existing Sales Associates monitor retail operating
costs, budgets and resources
▪ Create reports, analyze and interpret retail data, like revenues, expenses and
competition
▪ Conduct regular audits to ensure the store is function able and presentable
and make sure all employees adhere to company’s policies and guidelines

ManagementRetail Sales