Utsav Kaushik — Technical Program Manager

My professional journey began in international sales, where I honed my negotiation skills, mastered cross-cultural communication, and developed the ability to navigate high-stakes situations. These experiences laid a strong foundation for my transition into the dynamic field of customer service. Starting with handling basic order-related issues in the online ordering ecosystem, I quickly expanded my scope to address complex, high-stakes consumer cases, including those involving legal notices and court proceedings. My background in sales has been instrumental in this role, enabling me to approach conflict resolution with strategic thinking, effective persuasion, and a customer-centric perspective. Today, I specialize in managing critical cases, collaborating with legal and compliance teams to achieve fair and efficient resolutions. Passionate about delivering results, I aim to uphold transparency and integrity while fostering trust between consumers and the organization.

Stackforce AI infers this person is a Customer Service and Sales Specialist with expertise in conflict resolution and program management.

Location: Gurugram, Haryana, India

Experience: 2 yrs 5 mos