W

Wonsorin Kasomwoshi

CEO

Delhi, India15 yrs 7 mos experience
Highly Stable

Key Highlights

  • Expert in building leadership capability at the manager level.
  • Specializes in personalized advisory for first-time and mid-level managers.
  • Proven track record in improving team performance and accountability.
Stackforce AI infers this person is a Leadership Consultant specializing in SaaS and corporate training environments.

Contact

Skills

Core Skills

Leadership DevelopmentConsultingClient Success ManagementAccount Management

Other Skills

L&D ConsultingCoachingSoftware as a Service (SaaS)Adobe Creative SuiteSaaSClient ManagementTrainingTeam ManagementTeam LeadershipPersonal DevelopmentTraining Needs AnalysisChange EnablementPerformance ImprovementWorkplace WellbeingCustomer Support

About

The most capable person in the room gets promoted into management. Six months later, the team is slipping, escalations are climbing, and that same person is working twice as hard and feeling half as effective. This isn't a talent problem. It never was. I bring 13 years of corporate experience, across client-facing roles, sales operations, and project delivery environments. I wasn't studying these organisations from a distance. I was inside them, navigating the same stakeholder pressures, the same ownership gaps, the same conversations that should have happened weeks earlier but never did. What I saw, consistently, was this: talented people were being set up to fail, not because of a lack of ability, but because no one had built the leadership infrastructure around them. No delegation structure. No accountability systems. No framework for the hard conversation before it became a visible crisis. I work with organisations to stabilise performance by building real leadership capability at the manager layer, the layer where most execution problems actually begin. For organisations: I design and deliver structured capability programs that install delegation frameworks, ownership clarity systems, and accountability habits directly into teams. This is a consulting intervention, not a training event. For individual managers: I offer 1-on-1 advisory engagements built entirely around the leader in front of me, their specific team dynamics, their blind spots, their context. No off-the-shelf content. Every session, every framework, every conversation is personalised for them. WHO I WORK WITH → First-time managers navigating the shift from individual contributor to team leader → Mid-level managers who have the experience but need the architecture to lead at the next level → Corporate leaders who want a personalised program, not a generic course, built around their actual challenges → HR and L&D leaders inside organisations who need behaviour change that shows up in performance metrics, not just feedback forms If your organisation is experiencing recurring escalations, unclear ownership, or managers who are stuck in execution rather than leading, that pattern is solvable. Message me directly. The first conversation costs nothing and clarifies everything.

Experience

15 yrs 7 mos
Total Experience
7 yrs 8 mos
Average Tenure
6 mos
Current Experience

Self employed

Leadership & L&D Consultant

Jan 2026Present · 4 mos · Delhi, NCR · Hybrid

  • I partner with organizations to design and deliver leadership development programs aligned to business context and leadership capability needs. My work spans leadership facilitation, L&D consulting, and coaching, with a focus on practical application and sustained performance.
Leadership DevelopmentL&D ConsultingCoachingConsulting

Hexalog

Head - Affiliates & Partnerships Growth

Nov 2025Present · 6 mos

Adobe

5 roles

Sr. Client Success Manager Digital Media

Jul 2022Feb 2026 · 3 yrs 7 mos

  • Managed post-sales activity for Document Cloud and Digital Media products.
  • Post-sales account management and onboarding for accounts in North America. Collaborating with existing clients to help them integrate Acrobat Sign to Saleforce and Microsoft teams.
  • Demo and training sessions for all Adobe Document Cloud products- Adobe Acrobat Sign, Acrobat (Pro and Reader ) for creating, editing , signing PDFs and online tools for PDF conversion and management
  • Onboarding existing clients for Acrobat AI Assistant and Adobe Express to introduce AI Powered tools by giving demo sessions.
  • Partner with professional services to develop a plan for making Adobe Sign and Acrobat a part of each customer’s core architecture with account expansion along with demo session.
  • Grow solutions’ adoption by providing solution tips, industry trends, use-cases, and any other supportive information.
  • Account renewal and renewal forecast throughout the renewal process and supporting other functions as required to address purchase order, billing and invoice related queries.
  • Pipeline creation and forcasting for Document Cloud Products quarter on quarter.
Software as a Service (SaaS)Adobe Creative SuiteAccount ManagementClient Success Management

Strategic Operations Manager (Global) - Adobe Digital Media Enterprise Business

May 2020Jun 2022 · 2 yrs 1 mo

  • Operational planning, establishment, execution, and evaluation of multifaceted programs supporting various Digital Media enterprise business.
  • Facilitating and supporting data migration and optimization within Data Infrastructure by updating, maintaining and keeping track of Power BI Dashboards for Customer Success Digital media: Customer 360 dashboard, Customer Health Scorecard dashboard and Manager’s dashboard.
  • Partner with cross-functional teams to consolidate all Digital Media Enterprise accounts on Anaplan, Gainsight, Salesforce administration, and support to make sure CSMs and managers have the most updated and accurate data on their dashboards.
  • Optimizing timelines & processes by ensuring necessary tools and access is set up on time for new joiners. Collaborate with managers on attrition and backfills and communicating the same to Payroll and Compensation team.
  • Managed operational communications for global projects and key initiatives including but not limited to Digital Media Customer Success Commentary & Updates Newsletter, status updates, change management, critical issues, ad-hoc requests and more.
  • Empower Client Success Managers by assigning them accounts, when new deals are closed both Digital Media and Adobe Sign to ensure smooth and timely transition of customer onboarding and adoption.
  • Organized, update and maintain the Organizational chart and Distribution list for the Customer Success Digital Media Enterprise Business.

Client Success Manager- Adobe Sign

Promoted

May 2019May 2020 · 1 yr

  • Managed post-sales activity for Adobe Sign's business and enterprise customers.
  • Increase customer retention by conducting regular check-in calls and quarterly health checks for strategic reviews and minimize customer churn and hold product demonstrations for customers.
  • Managing renewals for existing customer and forecasting renewal outlook for SMB market segment customers.
  • Partner with professional services to develop a plan for making Adobe Sign a part of each customer’s core architecture and with sales team to identify and execute account expansion opportunities.

Shift Lead

Jul 2015May 2019 · 3 yrs 10 mos

  • Partnered closely with managers and took on various responsibilities:
  • Handled escalation calls and organized distribution of escalation calls to other SME. Tracking SME’s performance weekly.
  • Soft skills and communication skill trainer to improve customer satisfaction and net promoters score.
  • Facilitated and enabled new joiners for Customer Retention as a process trainer. Regular floor support for OJT batches for process adherence.
  • Managed the schedule for the entire team and partnered closely with Work Force Management to maintain the Service Level of the Team.

Consultant Customer Retention

Apr 2013Jul 2015 · 2 yrs 3 mos

  • Proactively contacting the customers who were at risk of account cancellation to retain the customer.
  • Delivered high-quality business support to the customer to resolve their queries at their first Point of contact.
  • Ensuring timely renewal of the subscription and follow up in case of payment delays to ensure the customer does not attrite.
  • Running email campaigns to increase Customer Retention Rate.

Dell

Client Support Associate

May 2010Dec 2012 · 2 yrs 7 mos

  • Providing complete resolution for hardware as well as software issues for computers and printers.
  • Managed inbound software & hardware Technical/ troubleshooting. Install/ download or trial error issue.
  • Selling hardware, software warranty and Incident support to customers calling in for various hardware and software issue.
  • Successfully addressing customer’s sales queries and complaints. Providing quick resolutions with minimum turnaround time.
  • Supported Out of Warranty customers by selling incident support and warranty programs.

Education

SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

MBA - WX — Leadership and Strategy

Jan 2020Jan 2021

Patkai Christian College

Bachelor of Arts (B.A.) — Economics

Jan 2005Jan 2008

Sacred Heart Hr.Sec.

12th — Economics

Jan 2003Jan 2005

Savio

10th

Jan 1993Jan 2003

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