Ajit Kumar

CEO

Gurgaon, Haryana, India14 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in customer support and operations.
Proven track record in managing customer satisfaction and operational efficiency.
Expertise in developing and implementing process standardization.

Stackforce AI infers this person is a Customer Support and Operations expert in the Retail and Insurance sectors.

Contact

Skills

Core Skills

Customer SupportOperations Management

Other Skills

Analytical SkillsBusiness ProcessCRMCRM DatabasesCRM IntegrationCSATClient RelationsCoachingCost AnalysisCost ManagementCost PlanningCross-functional Team ManagementCustomer EngagementCustomer EngineeringCustomer Escalation Management

About

• 10+ years of experience in Customer support, Sales, Operations, Insurance and Retail Industry. • Hands-on in developing and implementing policy and handbooks for standardization of processes in the light of statutory norms • Resourceful in managing Customer support operations with high C-Sat. • Team-based management style coupled with the zeal to drive vision into reality by maintaining effective Employee Connect • Experienced in sales operations, client and business management.

Experience

Snapmint

2 roles

General Manager

Promoted

Jan 2023 – Present · 3 yrs 2 mos · Jaipur, Rajasthan, India · On-site

Head Of Customer Support

Nov 2021 – Dec 2022 · 1 yr 1 mo · Jaipur, Rajasthan, India · On-site

Developing Contact Center Operations and VOC and Process Excellence.
Managing a cross functional team to ensure smooth customer service.
Identify, Analyze and resolve wide range of process and operational issues, providing quick and decisive solutions.
Liaison and interact with other functional areas of company to ensure that customer, Operational and capacity requirements are addressed.
Process audit and improvement based on RCA (root cause analysis).
Cost Analysis to ensure optimal usage of resources and smooth operations.

Customer Support OperationsProcess ExcellenceCross-functional Team ManagementCost AnalysisRoot Cause AnalysisCustomer Support+1