Sep 2021 – Sep 2025 · 4 yrs · Gurugram, Haryana, India · On-site

• Major Duties & Responsibilities:
• 🚀 IT Administration & Operations Management: Oversee all IT operations, ensuring seamless infrastructure management, system uptime, and business continuity.
• 🌩️ Cloud & Infrastructure Oversight: Design, implement, and maintain secure cloud environments (AWS, Azure, GCP) and on-premise IT systems to support organizational growth.
• 💻 Web & Application Development Leadership: Manage full-stack web and mobile application projects, ensuring timely delivery, high performance, and secure architecture.
• 🤖 Generative AI & Automation Implementation: Deploy AI-driven tools like ChatGPT and process automation systems to streamline workflows and enhance productivity.
• 🔐 Cybersecurity & e-Governance: Establish and enforce cybersecurity protocols, data protection policies, and e-Governance standards for secure operations.
• 📊 IT Project Management: Plan, execute, and monitor IT projects, coordinating cross-functional teams to achieve objectives within time and budget.
• 🌍 Global Digital Transformation Strategy: Lead digital transformation initiatives, integrating emerging technologies to optimize operations and drive international scalability.
• Key Achievements & Success Highlights:
• Successfully migrated core IT systems to cloud platforms, improving scalability, security, and performance across multiple locations.
• Implemented AI/ChatGPT automation solutions, reducing manual workloads by 30% and accelerating decision-making processes.
• Established enterprise-wide cybersecurity and e-Governance frameworks, achieving full compliance with industry standards.
• Led multiple IT projects globally, ensuring on-time delivery and measurable operational improvements.
• Conceptualized and executed process optimization strategies that minimized operational costs and improved efficiency.
• Coordinated IT operations across departments, enhancing collaboration, reporting, and workflow management.

Oct 2019 – Aug 2021 · 1 yr 10 mos · Delhi, India · On-site

• Duties & Responsibilities:
• 🗂️ Office & IT Operations Management: Coordinate daily office activities, ensure smooth administrative workflows, and manage IT support operations.
• 📊 Reporting & Documentation: Generate accurate reports, maintain organized records, and provide analytical insights to support decision-making.
• 📅 Scheduling & Coordination: Schedule meetings, manage appointments, and coordinate cross-departmental communications to optimize efficiency.
• 💻 Web & Application Support: Assist in web and mobile application projects, supporting developers and IT teams in project execution and documentation.
• 🤖 Process Improvement & Automation: Identify areas for process optimization and implement automation solutions to streamline repetitive administrative and operational tasks.
• 🔐 Data Management & Governance: Ensure proper handling of sensitive information, maintain compliance with organizational policies, and assist in IT governance initiatives.
• 📦 Inventory & Resource Control: Monitor office and IT equipment inventory, ensuring resource availability and cost-effective utilization.
• Key Achievements & Success Highlights:
• Successfully streamlined administrative and IT operations, improving overall office efficiency by 25%.
• Implemented automated reporting and record-keeping systems, reducing manual effort and minimizing errors.
• Coordinated multiple web and mobile app projects, contributing to on-time delivery and quality assurance.
• Maintained accurate records and schedules, supporting seamless communication between teams and management.
• Introduced innovative workflow improvements that enhanced collaboration, resource management, and operational performance.

Jan 2019 – Jun 2019 · 5 mos · Shahdol, Madhya Pradesh, India · On-site

• Duties & Responsibilities:
• 🗂️ Manage daily office and administrative operations, ensuring smooth workflow.
• 📊 Prepare and maintain reports, records, and documentation accurately.
• 📅 Schedule and coordinate meetings, events, and appointments.
• 💻 Assist in IT and computer-related tasks, supporting staff and students.
• 🔐 Maintain data, records, and IT resources securely.
• 📦 Monitor inventory of office and IT equipment.
• 🤝 Coordinate with staff, faculty, and students for effective communication and task management.
• Key Achievements:
• Streamlined administrative tasks to improve efficiency and reduce delays.
• Maintained accurate records and schedules, supporting smooth operations.
• Assisted in IT projects and application support, ensuring timely completion.
• Optimized inventory and resource management, reducing unnecessary costs.