Apr 2017 – May 2021 · 4 yrs 1 mo

• We are constantly evolving as a department and also as the newest development happens in the world of analytics, machine learning and Artificial Intelligence. Few of the key highlights are given below
• Ground up development of the department from setting up vision, hiring and mentoring team members
• KPI design and implementation for both Clinical and non-clinical departments; Developed analysis framework which is used by more than 200 senior executives.
• Developed master data framework with international coding practices such as Snomed CT and ICD10, data quality standard and data governance
• Managing the cultural change of the organization on data driven decision making

May 2016 – May 2021 · 5 yrs

• Did setup “Medical Services” department with Chief of Medical Services; Did setup vision and charter and recruited a central team
• Initiated a multi-year project on clinical outcome which is to change the marketing is done in the industry
• Redesigned the process and improved performance of different support departments – Laboratory, Imaging, ECHO etc.
• Spearheaded a project on restructuring and standardizing compensation of consultants
• Conceptualized and rolled out multiple mobile apps on patient safety and outcome

May 2015 – Apr 2016 · 11 mos

• Worked as part of the corporate team formulating strategy on improving supply chain operations
• Set up a central warehouse for the Karnataka region and introduced milk run among peripheral hospitals to reduce inventory days 30% and stock out rate from 20% to 8%
• Redefined KPI and KRA for evaluating business performance
• Introduced a system based performance review and enhancement for store executives, managers and senior managers

Jun 2012 – Jan 2014 · 1 yr 7 mos · Columbus,IN

• I contested for the post of Public Relations and was subsequently elected for it. I was instrumental in increasing the visibility of he club by various outreach activity - publishing schedule and excerpt in the local newspaper, reaching out the local high school to communicate the value of public speaking and toastmasters, providing stall in local county fairs. I was able to increase the club membership y 20%

Jan 2007 – Jan 2011 · 4 yrs · Kolkata Area, India

• • Solved the problem of similar kind of service call made by computer novices from the region of India, Nepal Bhutan and Bangladesh, by automating a part of company’s service delivery model. This solution ultimately reduced the number of service call to 30%, helping the organization to concentrate on its core operations