Naveen Kumar Gupta

Co-Founder

Bangalore Urban, Karnataka, India10 yrs 2 mos experience

Highly Stable

Key Highlights

Passionate about data visualization and analytics.
Strong background in business analysis and strategy.
Proven ability to manage teams and operations.

Stackforce AI infers this person is a data analytics professional with strong operational management skills.

Contact

Skills

Core Skills

Data AnalysisBusiness Analysis

Other Skills

Business StrategyData VisualizationExcel DashboardsManagementMicrosoft ExcelMicrosoft OfficeMicrosoft Power BIMySQLOperation ManagerRedashRetailSAP ERPSQLSnowflakeTableau

About

I am passionate about data visualization & analytics. I enjoy using my skills to solve real problems. Data analytics and visualization in this capacity, looking for new opportunities that would enhance me as a person, my knowledge, and my career too.

Experience

10 yrs 2 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs 10 mos

Current Experience

Bhukkad dosa

Co-Founder

Jun 2023 – Present · 2 yrs 10 mos · India · On-site

Swiggy

4 roles

Business Associate

May 2022 – Feb 2023 · 9 mos

Microsoft ExcelMicrosoft OfficeMicrosoft Power BIExcel DashboardsBusiness AnalysisBusiness Strategy+2

Area Operations Manager

May 2021 – May 2022 · 1 yr

Sr.Fleet Manager

Oct 2018 – May 2021 · 2 yrs 7 mos

Fleet Manager

Oct 2018 – May 2019 · 7 mos

Reliance retail

Delivery Supervisor

Jan 2017 – Jan 2018 · 1 yr · Delhi, India

Review production, productivity, quality and customer-service standards
Identify shipping system improvements and resolve concerns
Plan deliveries by reviewing productivity results and orders
Establish and monitor delivery routes
Identify variances and implement corrective actions
Manage personnel, material and equipment
Monitor staff and adhere to policies and procedures

Ferns n petals pvt. ltd - flowers, anywhere, anytime...

2 roles

Vendor Management

Promoted

Jan 2016 – Jan 2017 · 1 yr · Delhi, India

1 - Handeling queries of the service professionals of the company through different LOBs
2 - Maintaining strong communications with them to make sure higher NPS and reputation among them
3 - Worked across different categories PAN India
4 - Coordinating among the internal departments to give the best resolution to the partners and make sure that their contact ratio get reduce on Partner support .
5 - Delivered 100% accuracy in achieving KRAs of different departments

Senior Customer Service Representative

Jan 2015 – Jan 2016 · 1 yr · Delhi, India

Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers