Naveen Kumar Gupta

Co-Founder

Bangalore Urban, Karnataka, India10 yrs 2 mos experience
Highly Stable

Key Highlights

  • Passionate about data visualization and analytics.
  • Strong background in business analysis and strategy.
  • Proven ability to manage teams and operations.
Stackforce AI infers this person is a data analytics professional with strong operational management skills.

Contact

Skills

Core Skills

Data AnalysisBusiness Analysis

Other Skills

Business StrategyData VisualizationExcel DashboardsManagementMicrosoft ExcelMicrosoft OfficeMicrosoft Power BIMySQLOperation ManagerRedashRetailSAP ERPSQLSnowflakeTableau

About

I am passionate about data visualization & analytics. I enjoy using my skills to solve real problems. Data analytics and visualization in this capacity, looking for new opportunities that would enhance me as a person, my knowledge, and my career too.

Experience

10 yrs 2 mos
Total Experience
2 yrs 6 mos
Average Tenure
2 yrs 10 mos
Current Experience

Bhukkad dosa

Co-Founder

Jun 2023Present · 2 yrs 10 mos · India · On-site

Swiggy

4 roles

Business Associate

May 2022Feb 2023 · 9 mos

Microsoft ExcelMicrosoft OfficeMicrosoft Power BIExcel DashboardsBusiness AnalysisBusiness Strategy+2

Area Operations Manager

May 2021May 2022 · 1 yr

Sr.Fleet Manager

Oct 2018May 2021 · 2 yrs 7 mos

Fleet Manager

Oct 2018May 2019 · 7 mos

Reliance retail

Delivery Supervisor

Jan 2017Jan 2018 · 1 yr · Delhi, India

  • Review production, productivity, quality and customer-service standards
  • Identify shipping system improvements and resolve concerns
  • Plan deliveries by reviewing productivity results and orders
  • Establish and monitor delivery routes
  • Identify variances and implement corrective actions
  • Manage personnel, material and equipment
  • Monitor staff and adhere to policies and procedures

Ferns n petals pvt. ltd - flowers, anywhere, anytime...

2 roles

Vendor Management

Promoted

Jan 2016Jan 2017 · 1 yr · Delhi, India

  • 1 - Handeling queries of the service professionals of the company through different LOBs
  • 2 - Maintaining strong communications with them to make sure higher NPS and reputation among them
  • 3 - Worked across different categories PAN India
  • 4 - Coordinating among the internal departments to give the best resolution to the partners and make sure that their contact ratio get reduce on Partner support .
  • 5 - Delivered 100% accuracy in achieving KRAs of different departments

Senior Customer Service Representative

Jan 2015Jan 2016 · 1 yr · Delhi, India

  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Education

Great Lakes Institute of Management

Postgraduate Program in Data Science & Engineering (PGP-DSE)

Jan 2021Jan 2022

Department of Business Administration, University of Lucknow

Lucknow University — BA Arts

Jan 2013Jan 2017

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