Sep 2020 – Apr 2021 · 7 mos

• Part of DDI Planning / Engineering Team.
• The DDI Planning team is responsible for ensuring the global Ford DNS & DHCP service infrastructure is deployed and maintained according to both industry and Ford corporate standards to verify the infrastructure is accurate, highly available and fault tolerant. We must review and recommend corrections / improvements to deployments for accuracy before they are imported into the Ford DDI solution (QIP).

Apr 2016 – May 2020 · 4 yrs 1 mo · Chennai, Tamil Nadu, India

• Part of the DDI OPs Team.
• Administering and Managing the DNS and DHCP Infrastructure of more than 200 servers for Ford Motors Company using Alcatel-Lucent VitalQIP ES with QIP Appliances.
• Providing end to end/on-call support for DNS/DHCP/IP related issues.
• Performing Change controls which involves addition/deletion/swaps/moving of RRs based on DNS request for both internal and external (public) DNS environment.
• Good working knowledge of VitalQIP services and CLIs
• Supporting application migration and DR tests.
• Involved with Projects such as Upgrading BIND/DHCP Server Version, Collapsing Reverse lookup zones, Removal of non-standard DHCP Option templates etc.
• Providing RCA (Root Cause Analysis) reports for network outage related issues.
• Testing CLIs (Mainly to import and export the data)
• Experience with both Unix/Linux and Microsoft Windows operating systems
• Updating license file for ESM, commissioning/de-commissioning of DNS and DHCP Server etc.
• Supporting Infrastructure changes
• In-depth knowledge in TCP/IP and networking protocols
• ° worked in through Vendor companies like Atos, Tech Mahindra.

May 2020 – Sep 2020 · 4 mos · Bangalore Urban district, Karnataka, India

Sep 2015 – Mar 2016 · 6 mos · Gurugram

• Worked in British Telecom and Managed DNS/ DHCP infrastructure for one of the largest Pharmaceutical Company named Novartis.
• Configuring, Troubleshooting and supported DNS/DHCP/WINS infrastructure.
• Configuring and troubleshooting of IP Network to mitigate Business Impact.
• I have been the SPOC for managing Queue and Mail monitoring.
• Troubleshooting QIP / Infoblox appliance Boxes.
• Project/Client Profile: Novartis

Jun 2011 – Sep 2015 · 4 yrs 3 mos · Noida Area, India

• o Managing the External and internal DNS / DHCP infrastructure for Johnson and Johnson.
• o Doing zone placements, subnet configuration, scope creation using Infoblox.
• o Assigning static IP to the client machines and servers.
• o Mailbox monitoring & queue management.
• o Dealing with Site redirection and renaming. Creation and modification of resource records (A, CNAME, MX, NS) and Aliases. Sub domain set up and delegation.
• o Deletion and modification of the static IP.
• o Providing the remote support to the clients.
• o Resolving the DNS and DHCP alerts.
• o Responsible for DNS and DHCP servers related troubleshooting/ issues.
• o Creating Dynamic scopes and checking the lease.
• o Placing the domains on JNJ name servers.
• o Creating and deleting the M-DHCP entries.
• o Troubleshooting DNS and DHCP related high priority tickets.
• o Creating change controls through service now (IRIS)
• o Troubleshooting Infoblox /Appliance and Wins servers
• o Conducing team meetings when required.
• o Worked on incidents, high tickets, configuration requests and troubleshooting issues related to DNS/DHCP, WINS.
• o Working on subnet issues, configuration and troubleshooting.
• o DHCP issues, scope creation.
• o Incident management and Change management using IRIS, change control creation.