Poonam Rawat — DevOps Engineer
My role is L1 Support engg my basic task include handle the customer queries line zimbra mail is not working, increase quota of mail id ,creation mail id and open ticket for every task and close the ticket when task is complete. And also monitors server in Nagios and Observium . And additionally I create vm in Linux and windows server and handle the basics task like password reset for user, RDP enable , grace period licence renew in window server.
Stackforce AI infers this person is a proficient L1 Support Engineer with expertise in server management and customer support.
Location: Gurugram, Haryana, India
Experience: 5 yrs
Skills
- L1 Support
- Server Management
Career Highlights
- Proficient in L1 support and server management.
- Experienced in handling customer queries effectively.
- Skilled in monitoring and creating virtual machines.
Work Experience
Graviton Research Capital LLP
Infra Monitoring (3 yrs 9 mos)
RailTel Corporation of India Ltd
L1 Support Engineer (1 yr 6 mos)
Education
Bachelor of Technology - BTech at uttarakhand technical university (dehradun)
Diploma at Uttarakhand Board of technical Education
