Jan 2023 – May 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• ● Automated the LEA complaints resolution workflow using Go and Temporal, reducing
• manual intervention and cutting processing time by 91%.
• ● Developed a modular rewards notification platform using AWS SQS and Go, improving
• engagement rates by 10% through targeted delivery.
• ● Built and deployed a scalable Coupon Management System secured with AWS KMS,
• supporting 100+ offer campaigns with encrypted coupon handling.
• ● Created a lead-integrated B2B salary form backend, resulting in a 15% boost in lead
• conversion rates.
• ● Launched a high-volume bulk rewards distribution tool processing 500K+ users via S3
• inputs, reducing operations overhead by 80%.
• ● Introduced a dynamic rewards expiry engine, increasing redemption rates from 1% to
• 4% through time-sensitive targeting.
• ● Partnered with ops to build validation checks during offer creation, slashing manual
• errors by 40%.
• ● Authored a script to automatically expire 2-year-old rewards, preventing redemption
• failures and improving metrics reporting.