Shivam Garg

Director of Engineering

Noida, Uttar Pradesh, India9 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Led the growth of UPI product with 250M+ users.
Developed innovative solutions for Fortune 500 companies.
Passionate about building impactful products.

Stackforce AI infers this person is a Fintech and SaaS product leader with a strong focus on growth and innovation.

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Skills

Core Skills

Product ManagementGrowth StrategyProduct Development

Other Skills

AutomationCSSChatbot DevelopmentCoding LanguagesCoding StandardsComputer ScienceCustomer EngagementDeep LearningE-commerceFront-end CodingGeneral Data Protection Regulation (GDPR)HTMLJavaJavaScriptLinux

About

Seasoned Product Leader with expertise in both B2C and B2B products. Current leading the production for international expansion of Payment products in South East Asia Markets Before this I have worked on the consumer (issuing) side of the payment product for Paytm -leading the core UPI Product and Growth charter focussing on optimising new user onboarding funnels, growing Rupay Credit Card and building engagement features to drive important metrics. Building products have been my passion since long. While I was working at SAP, I was also working on a startup (intrapreneurship - firm fully funded by SAP) where I acted as the product and tech lead. There I was involved in building the solution right from the conceptualisation phase to making the app live where it was used by multiple NGO's and United Nations I have done my MBA with specialisation in Marketing and Strategy from Indian School of Business (ISB). Having worked in the Innovative Business Solutions team in SAP, I have worked with Fortune 500 companies in consumer product and e-commerce space. I have solved business problems and enable customers transform their existing processes making use of the latest technologies such as AI,Machine Learning, IOT, Cloud, Chatbots, etc.

Experience

Paytm

3 roles

Director Product

Promoted

Apr 2025 – Present · 11 mos · Noida, Uttar Pradesh, India

International expansion

Group Product Manager

Mar 2023 – Present · 3 yrs · Noida, Uttar Pradesh, India

Senior Product Manager

May 2022 – Mar 2023 · 10 mos · Noida, Uttar Pradesh, India

Leading Product & Growth of core Unified Payments Interface (UPI) product with 250M+ users; Owning charters for
a.) New user funnel including FT (First transaction) conversion.
b.) UPI profile
c.) Product and Growth of Rupay Credit Card on UPI

Product ManagementGrowth Strategy

Career edge

Product Management Mentor

Oct 2021 – Present · 4 yrs 5 mos

Mentoring Students to crack Product Management Interviews

Sap labs india

2 roles

Senior Software Developer

Aug 2015 – May 2020 · 4 yrs 9 mos · Gurgaon, India

Designed and developed microservices for an enterprise chatbot for e-commerce firms providing conversational capabilities across devices
Worked with product owners to design user-flows such as product search, add to cart, order system and notification for stock alerts
Automated 70% of service center inquiries and reduced customer waiting time by 63%; ensured 99% SLA and auto scaling support
Worked as CRM & BW developer of SAP Trade Management helping CPG companies and retailers to plan for the entire business chain
Interacted with 50+ FMCG customers on implementation & support of the solution including working with Nestle at their global HQ
Implemented SAP Hybris (e-comm product platform) for DTE Energy to bundle energy products and add-on services for consumers
Reduced the time to market new products from 8 to 2 days by updating the system to be highly configurable for quick launches
Product lead, Relief.iO - Social venture funded by SAP building supply chain collaboration platform for disaster mgmt.
Product endorsed by Forbes in December 2018 edition highlighting the efficacy of the tool for disaster relief activities
Developed a machine learning based solution to automate the process of invoice matching between vendors and service centers
Reduced manual processing by 80% leading to decrease in mismatch errors by 80% and increased revenue recognition cycles