May 2022 – Sep 2023 · 1 yr 4 mos · New Delhi, Delhi, India · Hybrid

• Managed & strategically drove core business operations driving revenues from a distributed network of paramedic-assisted telemedicine clinics in rural India. [Leading a direct team of 10 senior managers driving core business, service delivery, expansion, marketing, QA, HR Ops & training]
• Drove the rapid expansion and tripled the number of clinics from 17 clinics in May’22 to 51 in 7 different states, increased the efficiency of the expansion team by creating a workflow checklist, and reduced clinic opening time from 20 days to 10 days.
• Raised a grant worth $350K from a Switzerland-based philanthropic foundation to roll out our services in Gujrat and MP.
• Doubled the clinic revenue by adding value-added services Diagnostic, NCD management, and testing for critical diseases like cervical cancer through strategic partnership with multiple stakeholders.
• Implemented the setting up of a centralized pharmacy to control the quality of medicines supplied, reduce the delivery time from 20 days to 8 days and increase profit margin by 25%.
• Worked closely with the technology team to implement strategic changes in the consultation process through the tech-enabled platform, which increased the on-time consultations from 70% to 95%
• Led the B2B business, end-to-end client management, managing different service offerings contributing to 25% of the total revenue.
• Worked closely with the CEO on new initiatives, strategic programs and operational excellence to increase the organisation's overall productivity.

Jun 2020 – Present · 5 yrs 9 mos · New Delhi, Delhi, India · On-site

• Building a storytelling-led platform to make volunteering a national habit
• Humans of Volunteering (HOV) is an evolving platform driven by the power of storytelling to inspire civic action and build a culture of everyday volunteering. We’re on a mission to make volunteering accessible, visible, and aspirational across India—one story at a time.
• What We’re Building:
• A storytelling engine that highlights the everyday changemakers—volunteers from all walks of life—to spark empathy, inspiration, and participation
• A connected ecosystem of citizens, nonprofits, and corporates collaborating to create a volunteering culture rooted in real stories and lived experiences
• A bridge between intention and action, where stories lead to meaningful volunteer engagements, partnerships, and impact
• Highlights So Far:
• Shared 300+ volunteer stories to date—each amplifying the voice of everyday changemakers and inspiring many more to step forward
• Curated VolFest, India’s first and largest volunteering festival, welcoming 10,000+ attendees over 3 editions
• Partnered with nonprofits and corporates to co-create storytelling campaigns that elevate volunteer voices and build engagement
• Core Programs:
• Storytelling for Change – Real stories. Real impact. Fueling India’s volunteer movement through authentic narratives.
• VolFest – A celebration of volunteers and volunteering—bringing together NGOs, citizens, artists, and corporates.
• HOV Community – A space for collaboration, peer learning, and grassroots action across sectors.
• Employee Volunteering – Helping companies move beyond checkboxes with storytelling-driven, skill-based volunteer programs.

May 2020 – May 2022 · 2 yrs · Delhi, India

• Managed & strategically drove end-to-end projects in the domain of healthcare and environment across India with an annual budget of INR 15 Crore impacting more than 25000 lives annually.
• Completed thorough due diligence and maintained all CSR regulatory requirements of all the identified NGO partners, by verifying the legal documents, and annual reports and visiting the project location before starting the project.
• Developed annual CSR Strategy in line with the overall business of the company, collaborated with different internal teams [Finance, Legal, Regional Sales] to create shared value for all stakeholders in alignment with the global entity and maximizing social impact.
• Led an organization-level effort for Frost & Sullivan Sustainability Assessment; collaborated with 10+ departments to get the data points and formulate the application; received leaders award for the same.
• Collaborated with 6+ internal departments [Finance, Legal, Taxation, Marketing, Production, Regional offices] and external stakeholders [NGOs, Academic Institutions, Industry bodies] to maximize social impact.
• Prepared multiple reports. as per management direction, presented to various internal and external stakeholders.

Aug 2018 – May 2020 · 1 yr 9 mos · Noida, Uttar Pradesh, India

• As a Specialist in Corporate Social Responsibility I am responsible for:
• CSR based employee engagement across Fiserv’s offices.
• Building on the existing opportunities for engagement, as well as develop and maintain new engagement based relationships with local NGOs.
• Coordination with volunteer leaders across Fiserv offices, and ensure smooth employee volunteering program across locations.
• Manage relationships with funded CSR organizations in the NCR region.
• Monitor funded projects over the course of each year.
• Successfully engage with people across all levels of the organization.

May 2017 – Aug 2018 · 1 yr 3 mos · Pune/Pimpri-Chinchwad Area

• iVolunteer is a social enterprise that promotes volunteering. Our mission is to bring volunteers and organisations together to share time, skills and passion to promote India's social development.
• Worked as a Relationship Manager with the focus on Conceptualisation, Monitoring and Evaluation of different Social Impact Projects with Non-Profits and Corporates.

Jul 2015 – May 2017 · 1 yr 10 mos

• As a test analyst I am directly involved in planning, execution and reporting of different testing releases.
• Working closely with clients by providing a comprehensive framework for all the testing activities by orchestrating processes and groups throughout all stages of testing.
• Develop different test reports and dashboards that identify defects and tracks them through the resolution process.
• Have thorough knowledge of different modules of HP ALM 11.5 which we use to manage requirements, test cases, test plan, defects, reports.
• Also working on SAP Solution Manager, for end to end management of business requirements and business blueprint.

Dec 2014 – Jul 2015 · 7 mos

• Worked on Application Packaging/Virtualization using Install Shield Admin Studio 10.0/11.0 and Application Virtualization(APP-V) 4.5.
• Worked closely with application owners on any or all of the application request phases until completion.
• Performed QA tests for the applications in production, worked as a primary interface with the business users and passed the application through User Acceptance phase.
• Manage the test cycle and coordinate with other testers, the Release Manager, client (DOW), the Packagers and QA Analysts
• Good Experience with Win Installer and Debugging Tools like File-Mon, Reg-Mon and IN-Control.
• Worked on various unattended install methods like silent install using Install shield and extensively used Custom Actions and VB Scripts to customize the applications.
• Experience in using Transforms (MST), Patches (MSP) and Merge Modules etc using MSI’s.

Aug 2013 – Dec 2014 · 1 yr 4 mos

• Worked on Application Packaging/Virtualization using Install Shield Admin Studio 10.0/11.0 and Application Virtualization(APP-V) 4.5.
• Worked on various unattended install methods like silent install using Install shield and extensively used Custom Actions and VB Scripts to customize the applications.

Jul 2013 – Jul 2013 · 0 mo · Noida, Uttar Pradesh, India

• Worked as a Pit & Grid Marshal at JK Tyre National Racing Championship, MRF National Racing Championship, Volkswagen Polo R Cup, Toyota Etios Racing Championship, ITC/IJTC Racing Championship, TVS Apache RTR 180 Racing Championship and Yamaha Y2r R15 Racing Championship.
• Work to manage the Pit Lane and the starting grid.
• Assist in managing the Pit Lane, starting grid, access control of authorized vehicles and personnel in the Pit Lane
• Ensure competitors comply with the regulations pertaining to their actions in Pit Lane
• Display of grid boards and clearing the grid of all personnel at appropriate time.
• Work closely with the Scrutineers located in the Pit Lane and assist each other in their roles.

Oct 2012 – Oct 2013 · 1 yr · Noida, Uttar Pradesh, India

• Worked as an Intervention Marshal at Indian Grand Prix 2012 and 2013.
• Clear track of all debris between events and under direction of Post Chief during competition.
• Assist vehicle recovery teams.
• Assist fire and extraction teams.
• Assist other officials as required and directed.
• Look after personal safety, team members and all officials at all times.
• Advise Post chief of any debris on track.

Sep 2012 – Sep 2012 · 0 mo · Greater Delhi Area

• Worked with event coordination team for TIECON Delhi 2012, held at Hotel Taj Palace, New Delhi

May 2012 – Jun 2012 · 1 mo · Greater Delhi Area

• Worked on Genetic Purity and Genetic Diversity Analysis of different varieties of Rice and Chili seeds. Studied different DNA Extraction and Amplification Techniques.

Dec 2011 – Apr 2012 · 4 mos · Greater Delhi Area

• worked as a student partner to promote and market their cultural and technical fest at knowafest.com

Sep 2011 – Oct 2011 · 1 mo

• Worked as a part of workforce welfare team in the Inaugural Indian Grand Prix