Sep 2023 – Present · 2 yrs 6 mos

• Soul is the freelancer facing brand for the work we do at Deccan AI

Jan 2022 – Jan 2023 · 1 yr

• Senior Managing Partner

Jan 2021 – Jan 2022 · 1 yr

• GM and segment head for Citi's affluent client segments in the US - Citigold and CPC; $X Bn revenue. Led a team that is responsible for value prop, growth, and client experience

Jan 2017 – Jan 2021 · 4 yrs

• Headed Customer Experience Transformation for Citi's US Consumer Bank (across products) with a focus on Acquisition journeys
• Previously, led a digital team that reengineered key journeys such as payments and login/authentication

Jan 2015 – Jan 2017 · 2 yrs

• Worked closely with retail bank leadership across 3 regions (US, Mexico, Asia) on driving key growth initiatives

Jan 2010 – Jan 2015 · 5 yrs · New York / Mumbai

• Worked at the Michael Porter founded consulting firm. Initially in Mumbai and then in New York. Advised large corporations on growth strategy and related topics. Representative projects:
• Digital marketing capabilities for a major credit cards issuer
• Branch of the future strategy for a North American retail bank
• New business launch for financial services client
• Corporate / M&A Strategy for a $5 Bn Oil & Gas client
• Post-merger integration and business transformation of a German chemicals major
• India entry strategy for global consumer products company

Jan 2009 – Jan 2009 · 0 mo · London

• Member of the exotics trading team at the London credit derivatives desk. Summered at the same desk previously in 2008

Jan 2006 – Jan 2007 · 1 yr · Mumbai