Abhiroop Mitra — Co-Founder

As a seasoned business strategist and operations expert with over 15 years of experience, I have designed and implemented business strategies and operations for multiple organizations, with a relentless focus on customer satisfaction. My education and skills have enabled me to gather and interpret data and devise offline marketing strategies. I completed my PGP in Marketing from ISB. My skills and expertise in communication, sales strategy, business strategy, data gathering, and interpretation have made me an invaluable asset to the organization. In my current role as Sr. AVP of BSO at Tracxn, I work closely with the Senior Management to design and lead operations for multiple departments. I take end-to-end ownership and define their goals through a thorough understanding of customer needs. I prioritize projects of strategic importance and operational improvements. I build required processes with a focus on accuracy, efficiency,& scalability ensuring quality delivery. As DGM of Strategy and Transformation at Flipspaces, I devised strategies and transformed Vizstore into a scalable business model. I designed the monetization model, created the supply-side funnel, built an entire ecosystem to launch as a one-stop shop for all interior solutions, and created traffic through client engagement. As Senior Manager of Program and Operations at metercube, I saved over INR40lakhs in marketing costs by building & executing data-driven strategies based on market research, competition analysis, & cost-benefit analysis for a retail store launch and user segments. I mapped and designed the customer journey, ensuring a smooth experience and the highest level of satisfaction at each touchpoint within the store. I achieved cost savings of INR 92 lakhs pa and savings in manual work of 1152 hours every two months. I launched the store with a program budget of INR 5 crores with a team of 100, scoped and executed the store launch project to provide 40 customer support specialists with technology, training & solutions. I achieved INR80 lakh sale with a conversion of 20% post-launch. I served as a Manager of Operations at Urban Ladder & Unlimited, Executive Assistant at Landmark Arabia, Concept Manager Ops at Arvind Lifestyle Brands, & Store Manager at Fashion Planet. I am proficient in R Studio, Python, SQL Server, Advanced Excel, VBA, Google Analytics, and Google Script. I am a highly organized and focused individual with a passion for customer excellence. I look forward to applying my skills and learnings from ISB to help organizations achieve their goals and drive growth.

Stackforce AI infers this person is a seasoned expert in Business Strategy and Operations within the Retail and Marketing sectors.

Location: Bengaluru, Karnataka, India

Experience: 21 yrs 1 mo