Mar 2023 – May 2025 · 2 yrs 2 mos · Mumbai, Maharashtra, India · On-site

• Accountable for overall vendor management of LR&C portfolio worth $50M covering 200+ Consultants across the Big 4’s and Market Data Vendors.
• Core responsibilities includes Global Metrics Delivery (SLAs & KPIs), Conducting RFPs, Vendor Selection, Contract Negotiation, SOWs Execution, Onboarding, Performance Reviews, Quality Assurance, Project Management (New workflow/product launches) and Oversee Recruitment Operations.
• Build and enhance frameworks using multiple datasets to understand key vendor management drivers such as Pricing models (Time and Materials, Fixed Cost, Bonus and Penalty) Cost comparison and Variations in outsourcing costs for consulting resources and market data services.
• Manage complex cross-functional projects, tracking key milestones and ensuring delivery to conclusion by collaborating with TPRM and Global Ops teams.
• Maintain strong relationships with internal senior stakeholders to align Vendor Ops and Market Data strategies with organizational goals.

Jan 2020 – Feb 2023 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Managed vendor operations across 4 sites with 200+ vendors/consultants in APAC, EMEA & AMER regions, ensuring performance management, SLA delivery and contractual compliance.
• Directed multi-million-dollar vendor spend budget, identifying areas for cost reduction and driving savings across firm-wide market data expenditure.
• Led negotiations for multi-year contracts with top-tier market data vendors, ensuring favorable commercial terms and minimizing firm-wide data-related costs.
• Collaborated with Chief of Staff to develop vendor strategy, global vendor footprint, RFPs, support & tool strategy, conduct resource & headcount planning, annual cost planning, gain cost efficiencies & ensure vendor leadership collaboration.

Dec 2018 – Jan 2020 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

• Provided support for setting up and operational delivery of 6 outsourced partners spread across 4 global sites for ScalOps Vendor Operations team.
• Coordinated significant vendor changes, such as new product launches and contract renewals, ensuring smooth transitions and minimal service disruptions.
• Utilized metrics-based systems to monitor vendor service output and address any service-related issues, reporting progress internally.
• Supported vendor assessment and performance review based on signed SLAs and KPIs, including capacity planning, forecasting, utilization, AHT and operational metrics reporting.

Aug 2018 – Dec 2018 · 4 mos · Hyderabad, Telangana, India · On-site

• Responsible for global implementation of Marketing Materials Compliance, Code of Ethics policies across different compliance operating models.
• Managed investment reporting for global regulatory bodies e.g. SEC, FINRA, FCA, SFC, MAS.

May 2016 – Jul 2018 · 2 yrs 2 mos · New Delhi Area, India · On-site

• Managed vendor operations for FCC and Core Compliance teams to perform detailed analyses of complex affiliate transactions involving global institutions and worldwide affiliates.
• Applied in-depth market data vendor knowledge to assess service levels and address areas for performance improvement.
• Collaborated with internal departments, including Fund Administration and Operations to ensure accurate data delivery and resolve vendor-related issues.
• Assisted in negotiations with data vendors to secure competitive pricing and terms, reducing overall market data spend.

Sep 2013 – May 2016 · 2 yrs 8 mos · Mumbai, Maharashtra, India · On-site

• Supported market data operations by managing data feeds, vendor relations, and ensuring accuracy in pricing and instrument reference data.
• Worked closely with internal and external stakeholders to deliver complex market data projects on time and within budget.
• Led launch of Compliance Governance tool in coordination with engineering (internal) and external regulators across APAC, EMEA & NA region for effective monitoring of Financial Crime Policies.
• Implemented and tracked vendor service metrics, driving improved performance and ensuring service continuity.

Jan 2012 – Aug 2013 · 1 yr 7 mos · Mumbai, Maharashtra, India · On-site

• Investment advisory and portfolio management including trade and investment decisions across equity, derivative, currency and commodity markets.
• Present market findings to product, marketing, strategy teams and directly to the clients.