Sep 2023 – Jan 2025 · 1 yr 4 mos

• A B2B SaaS company with AI powered customer support solutions like chatbot, CRM and ticketing management.
• Building the next generation of Gen AI-powered chatbots with advanced conversational capabilities to handle customer support queries and improve query deflection rates up to 60%-70%.
• Collaborated with cross functional teams to successfully develop and launch new AI powered features.

Jan 2023 – Sep 2023 · 8 mos

• Identified high-impact use cases through continuous research and feedback, contributing to 2x growth in customers and revenue
• Launched features like “Track Your Flight,” increasing user engagement by 30% and improving retention by 20%
• Delivered tailored solutions for enterprise clients, leading to a 40% rise in referrals and stronger client relationships.

Jul 2022 – Sep 2023 · 1 yr 2 mos

• Awards: Received a high performance award in Q3 2022 for exceptional contribution towards strategic growth of the product.
• Drove 4x customer growth by identifying high-potential sector use cases through research and user insights
• Unlocked $160K in revenue by designing global product training for 300+ sales reps across 4 continents
• Boosted DAUs by 25% through launch of gamification features like leaderboards, badges, and streaks

Jul 2021 – Jul 2022 · 1 yr

• Awards: Nominated as the high performer of the quarter in Q3 2021 for contribution towards product discovery, development and launch.
• Launched AI-powered credit management suite in 6 months by leading cross-functional teams across product, design, and engineering
• Achieved 60% paid conversion by driving product demos and onboarding for enterprise clients across multiple industries
• Led end-user research and journey mapping to inform product redesign and reprioritization across key credit workflows

Dec 2020 – Jul 2021 · 7 mos · Aurangabad, Maharashtra, India

• Design, concept and execution of the first cycling and public urban infrastructure in the city.
• The first 6 km stretch (25 km total) impacts more than 30,000+ users everyday.
• Project was selected among the top 25 cities in India by the Cycle for change challenge by smart cities mission.

Dec 2019 – Oct 2021 · 1 yr 10 mos · India

• Launched a patented Covid-prevention product, scaling to 60K+ DAUs and 50 clients in 8 months
• Drove 300% QoQ revenue growth through focused product strategy and go-to-market execution
• Built and led a 35-member cross-functional team, securing partnerships that expanded market reach by 50%

Jun 2017 – Aug 2018 · 1 yr 2 mos

• Designed and executed award winning interior and architecture projects in multiple typologies and geographies.
• Architecture design and execution of a Kindergarten for the State Govt. through private sponsorship.
• Architecture design for residential project for a multi family project.
• Commercial & retail interior design for a salon, clothing brand, yoga studio and spa.
• Unbuilt proposals for a 40,000 sq.ft. industry and 3 luxury residential projects.

May 2016 – Jun 2017 · 1 yr 1 mo · Mumbai Area, India

• Institutional Architecture Project (Library, Plaza & Canteen buildings)
• Project value: USD $2 million.
• Responsibility: Design development, presentations, construction drawings, agency and site coordination.

Jun 2015 – Dec 2015 · 6 mos · Karnataka, India

• Project: Mixed use project design development.
• Responsibility: Concept design, presentation drawings, model making.

May 2015 – May 2016 · 1 yr · Mumbai Area, India

• Urban planning/design project and a single family Residence
• Project value: USD $3 million.
• Responsibility: Concept, research, client presentations, construction drawings and site supervision.

Apr 2013 – May 2013 · 1 mo · Aurangabad Area, India

• Project: Single family house
• Responsibility: Concept development, 3D modelling, presentation drawings.