Sep 2023 – Oct 2025 · 2 yrs 1 mo · New Delhi · Remote

• LivePerson (NASDAQ: LPSN) is the enterprise leader in digital-first customer conversations. The world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world.
• ✅ Sole recruiter driving talent acquisition for LivePerson’s GPT & G&A teams in India, scaling B2B SaaS products for AI-powered customer experiences.
• ✅ Driving recruiting efforts for AI & Automation (ChatBots, AI Agents, Co-Pilot), Conversational Intelligence (CCaaS, VoiceBase, Tenfold), Conversational Cloud, DevOps & Observability, Data Science, Global Support and Product teams.
• ✅ Partner with Engineering Site Lead, Directors and VPs to establish hiring strategies, prioritize hiring needs and create best practices around reporting and managing Greenhouse funnel including pass through rates.
• ✅ Providing hiring insights to stakeholders, including market trends, competitive talent analysis and salary benchmarking, while proactively streamlining recruitment workflows for scalability.

Aug 2021 – Jan 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

• OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and Southeast Asia.
• ✅ Led hiring for OYO’s most business-critical “Demand & Revenue” org, including Web & Mobile Platform, Search, Recommendation, Hyper-Personalization, Edge Computing, Data Science and Weddingz teams.
• ✅ Served as a Recruiting Bar-Raiser, successfully hiring 200+ top-tier candidates across SDEs, WDEs, QAEs, Mobile Engineers (Android & iOS), ML Engineers, TSEs, TPMs, Engineering Managers, PEs, DoEs and AVP Engineering.
• ✅ Executed full-cycle recruitment, including intake meetings, sourcing, pre-screening, assessments, interview loops, debriefs, offer management and onboarding, ensuring an exceptional candidate experience.
• ✅ Led campus recruitment drives at Tier I & II engineering colleges, including IITs and managed Bootcamps for Interns & Campus hires.
• ✅ Drove employer branding & employee engagement initiatives, enhancing candidate experience, hiring efficiency and internal talent development.

May 2021 – Aug 2021 · 3 mos · Gurugram, Haryana, India · Remote

• Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment.
• Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year.
• We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®.
• ✅ Managed end-to-end recruitment processes, creating and implementing strategic hiring plans to attract top talent.
• ✅ Sourced & built strong talent pipelines through job portals and Internet recruiting platforms.
• ✅ Proactively introduced innovative hiring solutions, streamlining processes to improve efficiency & candidate experience.
• ✅ Served as a Subject-Matter Expert (SME) in recruitment, aligning hiring strategies with business needs & market trends.

Feb 2019 – May 2021 · 2 yrs 3 mos · Noida, Uttar Pradesh, India · Hybrid

• Vanator is a one-stop solution to recruitment process outsourcing (RPO), known to be a backbone of this industry. Vanator’s team of industry experts helps clients step up their recruitment game by improving processes and training recruiters. Vanator form strategic partnerships with their clients, bringing them increased flexibility, scalability, and performance.
• ✅ Led a team of 10 recruiters, driving high-volume hiring strategies across India, UK & Europe, ensuring scalable talent acquisition programs.
• ✅ Developed market intelligence & recruitment strategies, leveraging data-driven insights & talent mapping to optimize sourcing efforts.
• ✅ Executed full-cycle hiring, including sourcing, screening, evaluating and shortlisting candidates for full-time & contract roles.
• ✅ Implemented advanced sourcing techniques (Boolean/X-ray search) across job portals & social platforms (LinkedIn, GitHub, Stack Overflow, SourceHub).
• ✅ Trained & mentored junior recruiters, enhancing their skills in IT staffing, recruitment methodologies and emerging hiring trends.

Dec 2017 – Jan 2019 · 1 yr 1 mo · On-site

• Global delivery capability through its network of state-of-the-art delivery centers in Europe. Mpowerplus is a top quality IT service provider of high-end business solutions to clients across the globe. With deep domain expertise in the finance,telecom, energy, automotive, travel and aviation industries, the company consistently goes beyond its clients’ expectations by bringing together technology, talent, innovation, and the highest quality standards. This firm builds long-lasting partnerships with TCS, Tech Mahindra, Wipro, Infosys, Oracle and many others by providing
• seasoned business and technology professionals, who deliver high-quality, innovative technology solutions that fit the client’s needs.
• ✅ Gathered and analyzed hiring requirements from Account Managers, developing and executing role-specific recruitment plans based on client needs.
• ✅ Sourced, screened, and shortlisted IT & engineering candidates, leveraging multiple recruiting platforms (Naukri, Shine, Monster, Indeed, LinkedIn, Facebook, SourceHub and referrals) to build a strong talent pipeline.
• ✅ Coordinated end-to-end recruitment processes, including resume evaluation, interview scheduling, and candidate engagement, ensuring a seamless hiring experience and successful hiring drives.
• ✅ Maintained candidate databases & recruitment dashboards, leveraging Ceipal ATS to track hiring progress, optimize workflows, and improve response time to client requirements.

Feb 2016 – Dec 2017 · 1 yr 10 mos · On-site

• ✅ Partnered with clients to gather hiring requirements, analyze job descriptions and develop role-specific recruitment plans for middle & senior-level roles in Captive, BFSI and IT sectors.
• ✅ Sourced, screened, and engaged top talent through job portals (Naukri, Monster, Shine), LinkedIn networking and referrals, ensuring quick turnaround time (TAT) and strong talent pipelines.
• ✅ Managed end-to-end hiring coordination, including negotiations, interview scheduling, offer management, and ATS-driven database maintenance, enhancing client satisfaction and candidate experience.