Akhil Pillai

Design Manager

Bengaluru, Karnataka, India12 yrs 2 mos experience

Key Highlights

Expert in user-centered content design and strategy.
Proven track record in leading cross-functional teams.
Skilled in enhancing user experience through innovative content.

Stackforce AI infers this person is a Content Strategy and UX Design expert in the SaaS industry.

Contact

Skills

Core Skills

Content StrategyContent DesignUx WritingContent PlanningSearch Engine Optimization (seo)

Other Skills

Analytical SkillsAndroid DevelopmentCommunicationContent AuditingContent ManagementContent WritingConversation DesignConversion MarketingCopywritingCreative WritingData AnalysisDigital MarketingGoogle AdwordsGoogle AnalyticsHTML

About

I believe great content isn’t just written - it’s designed. I bring structured yet innovative approaches to solving complex problems, ensuring that every piece of content enhances the user experience. At the heart of my work are three pillars: People, Process, and Innovation. I focus on building strong teams, streamlining workflows, and driving meaningful change through content strategy. Over the years, I’ve led content initiatives that shape end-to-end user journeys, ensuring clarity, inclusivity, and impact at every touchpoint. Whether it’s UX writing, content strategy, or experience design, my focus is on making content work smarter, for businesses and users alike.

Experience

Verizon

Senior Manager - Content Design & Strategy

Feb 2025 – Present · 1 yr 2 mos · Bengaluru, Pune · Hybrid

Leading the Content Design & Strategy team at Verizon

UX WritingContent DesignContent StrategyTeam ManagementLeadership

Epam systems

2 roles

Lead Content designer

Sep 2024 – Feb 2025 · 5 mos · Pune, Maharashtra, India

Led the content strategy vertical at EPAM, supporting the Expedia Group’s Insurtech team as a UX writer and strategist.
Worked across key workstreams like Post Purchase, Checkout, and Vrbo, contributing to critical initiatives such as priming, social proofing, CKO optimisation, benefits messaging, reconsider flows, trip protection touchpoints, and car price effectiveness.
My work spanned UX writing, content strategy, and information architecture, with a strong focus on delivering user-centric, compliant content.
Played a key role in onboarding, mentoring, and collaborating with cross-functional stakeholders to ensure consistency and impact across the experience.

UX WritingContent StrategyInformation ArchitectureStakeholder Management

Senior Content Designer

Jan 2024 – Sep 2024 · 8 mos · Pune, Maharashtra, India

User Experience Design (UED)Content StrategyUX ResearchData AnalysisUX WritingStakeholder Management+1

Multiple companies

Consultant - Content Design and Strategy

Jul 2023 – Jan 2024 · 6 mos · Pune and Hyderabad

Western union

2 roles

Assistant Manager - UX Writing

Sep 2022 – Jul 2023 · 10 mos

Team LeadershipUX ResearchMicrocopyUser Experience TestingUX WritingMobile Experiences+1

Senior UX Writer - Alternative Channels Content

Jan 2021 – Sep 2022 · 1 yr 8 mos

Creating easy-to-consume content for Western Union’s digital platforms.
Enhancing customer experience using microcopies.

Team LeadershipContent AuditingQuality ControlUX ResearchMicrocopyMobile Experiences+2

Bajaj finserv

Senior Unit Manager - Digital Content

Jun 2019 – Dec 2020 · 1 yr 6 mos · Pune, Maharashtra, India

Orchestrating digital content strategies across all online platforms.
Driving traffic and engagement that translated to sales and brand promotion.
Measuring the results of marketing activity to inform future marketing campaigns.
Managing a content marketing budget and multiple creative agencies and resources.
Designing and implementing creative marketing strategies to disseminate content.

Content PlanningTeam LeadershipContent AuditingUX ResearchUX WritingContent Design

Cdk global

2 roles

Analyst

Promoted

Apr 2018 – May 2019 · 1 yr 1 mo

Writing content for General Motors dealership websites.
Responsible for analyzing and monitoring website performance.
Implementing SEO strategies across 120 websites MoM.
On-boarding new dealership websites.
Worked with OEMs like Holden, Nissan, INFINITI, Buick, GMC, Cadillac, Lexus and Chevy.

Search Engine Optimization (SEO)Content StrategyTeam LeadershipContent AuditingSEO CopywritingUX Writing+2