Feb 2023 – Aug 2023 · 6 mos

• ● Developed a Metric monitoring framework using SQL and Amplitude to monitor the health of the platform that are critical to business and product teams
• ● Analysing user app retention and engagement to identify the effects of loyalty constructs and transactional behavior on user satisfaction and overall usage
• ● Conducting an in-depth analysis of key performance metrics and collaborating with cross-functional teams to identify areas for product improvement and growth

Feb 2022 – Jan 2023 · 11 mos

• ● Led a team of 4 support executives, achieving 40% faster ticket closure and 50% higher C-SAT scores
• ● Worked closely with the product team to implement customer feedback and drive product enhancements
• ● Conducted 200+ user interviews, identifying crucial pain points and recommending targeted solutions
• ● Proactively engaged with key clients, building strong relationships and addressing their needs effectively

Jun 2021 – Oct 2021 · 4 mos · Howrah, West Bengal, India

• We are a group of individuals inspired by the characteristics followed by an astronaut, which lead to the name of our organization as BlogoNUt. We dwell through various niches and bring the best to you, just like a spaceman exploring space and getting the best for us. Out there in the market is a pool of content but we choose the best and get it to you.
• In the lockdown series, we realized the scarcity of influential articles in the market and the flooded pool of reused and spun content. Reading is a necessity which we all come across but the real change is followed by effective reading. We expertise in current affairs and with the help of our team, we sort and bring you the best articles on various matters and topics depending on your search.

Nov 2020 – Mar 2021 · 4 mos · Kolkata, West Bengal, India

• Responsible to improve the sign-up rate by 12%.
• Managed the social media handles and articles on the website.
• Worked closely with the co-founders to strategize the roadmap.

Aug 2020 – Oct 2020 · 2 mos

Jun 2020 – Aug 2020 · 2 mos · Kolkata, West Bengal, India

• Delivered high-quality, insightful, informative, and entertaining written content while meeting tight deadlines.
• Strong writing, editing, and proofreading abilities to each assignment to produce the best possible content.
• Performing in-depth research into topics to write clear and accurate copy.

May 2020 – Aug 2020 · 3 mos · Kolkata, West Bengal, India

Apr 2020 – Feb 2022 · 1 yr 10 mos · Kolkata, West Bengal, India

• ● Wrote around 800+ articles (1000+ words) for companies like Content Bulb, Infozium Solutions Pvt. Ltd., The Big Leap, & others
• ● Managed a team of 7 freelance content writers to provide clients with articles of all proficiency levels

Apr 2020 – Sep 2020 · 5 mos · India · Remote

• ● Managed a team of 30 (Content Writers, Graphic Designers, Digital Marketer, & others). Responsible for planning and preparing their workflow schedules
• ● Managed the media handles and blogging sites (LinkedIn, Instagram, Facebook, Twitter, Medium, and WordPress)