Jan 2023 – Dec 2025 · 2 yrs 11 mos · Bengaluru Area, India

• Working as a Senior Business Analyst in an Artificial Intelligence Company.
• Collaborating with stakeholders to gather and analyze requirements for AI-powered solutions, focusing on generative AI and conversational agents.
• Designing and implementing AI-driven chatbots and virtual assistants for industries such as real estate, automotive, and tourism.
• Creating detailed workflows, intents, and entities for AI agents to deliver personalized and context-aware interactions.
• Partnering with data scientists and engineers to define data requirements for training generative AI models, ensuring high-quality datasets for optimal model performance.
• Conducting research on generative AI technologies, tools, and frameworks to stay ahead of industry trends and incorporate cutting-edge solutions into projects.
• Managing end-to-end delivery of AI solutions, from requirement gathering and design to implementation and testing.
• Validating the performance of generative AI models, ensuring outputs meet business objectives and provide meaningful insights.
• Monitoring AI agent performance metrics, such as response accuracy, engagement rates, and resolution effectiveness, and proposing iterative improvements.
• Documenting business workflows, including AI agent logic, for seamless integration into existing systems.

Jan 2020 – Dec 2022 · 2 yrs 11 mos · Bengaluru Area, India

• Working as a Data Engineer in an Artificial Intelligence Company.
• Ensured high-quality data input for conversational AI models tailored to the banking domain.
• Designed and defined use cases for diverse sectors, including Retail Banking and Insurance.
• Developed conversational journeys to address specific use-case requirements.
• Collaborated with clients to gather requirements and manage change requests.
• Introduced and configured intents and entities to support new use cases.
• Conducted data analysis, debugging, and managed the deployment process for UAT and Production releases.

Jan 2018 – Jan 2020 · 2 yrs · Bengaluru Area, India

• Working as a Retail Banking Specialist in an Artificial Intelligence Company.
• Developed a conversational AI platform making banking and insurance easier and smoother.
• Design thinking the UI, Conversational CX, and Voice User Interfaces for Alexa skills
• Derived the product requirements(B2C) and connected with the business requirements of the challenger banks to roll out the conversational AI channel.