Amisha Gyani

Associate Consultant

Mumbai, Maharashtra, India6 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

4 years of Salesforce development experience.
Expert in OmniStudio tools and intelligent agent design.
Proven track record in enhancing customer support solutions.

Stackforce AI infers this person is a Salesforce Developer specializing in SaaS solutions with a focus on customer experience.

Contact

Skills

Core Skills

Salesforce DevelopmentAgentforceAgile MethodologyPython Development

Other Skills

AnacondaAnalytical SkillsApex ProgrammingBusiness AnalyticsCC++Cascading Style Sheets (CSS)CommunicationCommunity OutreachCommunity PortalsCorporate CommunicationsCustomer ServiceData AnalysisData VisualizationDatabases

About

I am a Salesforce Developer with 4 years of hands-on experience in Salesforce | Agentforce and OmniStudio Development. Proficient in designing and implementing intelligent agents that handle escalation to human agents, FAQs, order inquiries, and case creation, providing seamless customer experiences and improving operational efficiency. I have strong hands-on expertise with OmniStudio tools, including OmniScripts, DataRaptors, Integration Procedures, and Salesforce Flows, along with extensive experience in Apex, LWC, and other Salesforce OOTB features. I thrive in developing scalable solutions that meet business needs while ensuring high performance and maintainability. Infused with boundless energy and a zest for life, I bring a sense of entertainment and fun to everything I do. I thrive on versatility, taking pride in my ability to excel across a spectrum of responsibilities, always ready to embrace new challenges and deliver innovative solutions.

Experience

6 yrs 9 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 1 mo

Current Experience

Salesforce

Technical Consultant

Apr 2024 – Present · 2 yrs 1 mo · Bengaluru, Karnataka, India

As a Salesforce Developer, I specialize in designing and implementing scalable, high-performance solutions by working on both frontend and backend development using Apex, Lightning Web Components (LWC), Flows, Triggers, and Integrations.
Currently, I am contributing to the AgentForce project, where I have developed and enhanced key functionalities for clients, including:
Order Inquiries & Contact Updates – Enabling seamless self-service for customers to update information and track orders.
Quote Summary & Human Agent Escalation – Ensuring smooth transitions between automated interactions and live support.
Conversation Summary & Case Creation – Automating case logging and conversation tracking for improved customer support efficiency.
With a passion for innovation, I strive to build intelligent, user-friendly, and business-driven solutions that enhance customer and agent experiences.

Apex ProgrammingLightning Web ComponentsSalesforce FlowsIntegrationsSalesforce DevelopmentAgentForce

Deloitte india (offices of the us)

Salesforce Developer

Jan 2021 – Mar 2024 · 3 yrs 2 mos · Mumbai, Maharashtra, India

I am responsible to develop User Stories in Agile Model end to end using Salesforce Development that includes working with Apex, Triggers, Lightning Web Components, Flows, Community Portals, etc Also, responsible creating end to end Omniscripts integrating with Apex and LWC for optimized experience.

Apex ProgrammingLightning Web ComponentsSalesforce FlowsCommunity PortalsSalesforce DevelopmentAgile Methodology

Thadomal shahani engineering college

Database Manager (Placement Committee)

Jun 2019 – Jul 2020 · 1 yr 1 mo · Mumbai, Maharashtra

M intellect global

Project Intern

Jun 2019 – Jul 2019 · 1 mo · Mumbai

The internship involved a complete project development using Python GUI and Machine Learning Algorithms. Implementation of Data Visualization and Data Wrangling.

PythonMachine LearningData VisualizationPython Development