Manjishtha Bhowmick

Customer Success Manager

India4 yrs 5 mos experience

Most Likely To Switch

Key Highlights

Strong background in project management.
Proven team leadership in fast-paced environments.
Excellent communicator with a focus on team growth.

Stackforce AI infers this person is a Customer Success and Program Management professional with a focus on team leadership and engagement strategies.

Contact

Skills

Core Skills

Customer SuccessCommunicationTeam ManagementProgram Management

Other Skills

EnglishGoogle WorkspaceHubSpotJiraMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordRocketLane

About

Motivated and accomplished professional with a strong background in project management and team leadership. Highly skilled in managing and coordinating diverse teams in fast-paced environments. Strong analytical skills and a keen eye for detail. Excellent communicator and collaborator, with a passion for fostering team growth and development.

Experience

Ziplyne

Customer Success Associate

May 2024 – Present · 1 yr 10 mos · New Jersey, United States

JiraEnglishCommunicationRocketLaneGoogle WorkspaceHubSpot+1

Skillenable

Management Trainee

Feb 2023 – Apr 2024 · 1 yr 2 mos · Kolkata, West Bengal, India

Established hiring partnerships with Randstad, Amazon, Flipkart, and KPMG, conducted 20+ interviews to drive revenue, enhanced participant engagement through interactive strategies, and supported 30+ participants with prompt query resolution, personalized feedback, and progress reviews.

Microsoft PowerPointEnglishCommunicationMicrosoft OfficeMicrosoft WordTeam Management+3

Metvy

5 roles

Community/Cohort Manager

Nov 2022 – Feb 2023 · 3 mos

Developed referral programs that increased enrollments by 30% and achieved an 85% program completion rate, partnered with top leaders from Amazon, Google, and Swiggy to expand the mentor pool by 25%, and secured Pre-Placement after 4 promotions, showcasing significant growth and recognition.

Microsoft PowerPointEnglishCommunicationMicrosoft OfficeMicrosoft WordTeam Management+3

Head of Management

Jul 2022 – Nov 2022 · 4 mos

Strategized Masterclasses, cutting Customer Acquisition Cost by 50% and increasing brand awareness by 30%, while leading managerial reforms to boost department performance by 40% and organizing internal events to improve employee retention by 40% and enhance employer branding by 85%.

EnglishCommunicationMicrosoft OfficeMicrosoft WordTeam ManagementProgram Management+2

Head of Program Management

Sep 2021 – Jul 2022 · 10 mos

Achieved 85% retention for 700+ global participants, led 60+ associates to improve response time by 25% and customer satisfaction by 30%, and spearheaded a curriculum revamp with industry leaders, increasing enrollments by 15%.

EnglishCommunicationMicrosoft OfficeMicrosoft WordTeam ManagementProgram Management+2

Sub Head of Program Management

Promoted

Jul 2021 – Sep 2021 · 2 mos

Managed engagement for 300+ participants, achieving 85% satisfaction while boosting masterclass visibility by 25% and market competitiveness by 35% through strategic branding and competitor analysis.

EnglishCommunicationMicrosoft OfficeMicrosoft WordTeam ManagementProgram Management+2

Management Associate

May 2021 – Jul 2021 · 2 mos

Managed 50+ participants in Metvy AI Bootcamp, achieving a 95% task completion rate and collaborating with Mr. Shivay Lamba (CTO, DarkHorse) to design AI tasks, improving the learning experience.

Microsoft PowerPointEnglishCommunicationMicrosoft OfficeMicrosoft WordGoogle Workspace+3