Jun 2022 – Oct 2025 · 3 yrs 4 mos · Gurugram, Haryana, India

• Oracle's Cloud Engineering team collaborate with customers on go-live strategies to move workloads to OCI.
• Product Strategy & Roadmap: Partnered with sales, engineering, and customer teams to define go-live and migration strategies for Oracle Cloud Infrastructure (OCI). Gathered customer pain points, validated requirements, and influenced product teams to enhance migration tools and cloud offerings.
• Cross-Functional Leadership: Led collaboration between sales, product, UX, engineering, and global support teams to ensure smooth cloud adoption and seamless customer go-lives. Acted as a bridge between customers and internal teams to align priorities with product vision.
• Product Launch & Enablement: Developed go-live playbooks, migration methodologies, and success frameworks that enabled sales and customer success teams to accelerate OCI adoption. Created enablement assets to guide customers and partners through best practices.
• Customer & Partner Engagement: Acted as a trusted advisor to customers and partners, helping them adopt OCI best practices, optimize workloads, and transition mission-critical applications to production. Evangelized product capabilities during migrations and engagements.
• Incident & Risk Management: Managed critical escalations during production cutovers and cloud migrations by coordinating with product, development, and support teams. Implemented proactive risk mitigation strategies to ensure reliable and secure customer transitions.
• Market & KPI Insights: Captured customer requirements and provided feedback to product teams to influence roadmap priorities. Developed operational metrics to track adoption, SLA adherence, and customer satisfaction, using insights to improve OCI product and migration efficiency.
• Operational Excellence: Standardized migration processes, reducing support overhead and time-to-value for customer onboarding. Drove continuous improvements that strengthened OCI offerings and customer trust.

Sep 2021 – May 2022 · 8 mos

• Drove end-to-end development for Lead-squared CRM and Talk desk dialer technologies and
• troubleshooting solutions, including real-time monitoring and edge computing integration.
• Drove cross-functional planning releases, reducing cycle times by 15%, increasing feature adoption
• velocity by 25%.
• Spearheaded product vision and roadmap for production intelligence and advanced analytics, collaborating closely with global business stakeholders and engineering teams.

Aug 2020 – Sep 2021 · 1 yr 1 mo · Bengaluru, Karnataka, India

• I leveraged my strong problem-solving and analytical skills to develop and execute strategies that significantly enhanced operational efficiencies and financial management.
• Engineered long-term, innovative solutions to simplify complex operational and financial challenges, directly contributing to the organization's agile transformation and strategic growth.
• Conducted in-depth analyses of critical paths and constraints, enabling the identification of effective strategies to mitigate risks and optimize project schedules.
• Designed and implemented comprehensive data analysis metrics, identifying key areas for system efficiency improvements, and driving the adoption of data-driven decision-making processes.
• Applied statistical analysis to identify and rectify system inefficiencies, ensuring the delivery of robust technology solutions that support business objectives.
• Developing tableau metrics and overseeing data management activities to continually monitor and enhance process efficiency, thereby supporting leadership in making informed, data-driven decisions.

Mar 2019 – Aug 2020 · 1 yr 5 mos · Bengaluru, Karnataka, India

• This experience involves understanding client’s requirement, team Management, Relationship building with different stakeholders, understanding various issues, and come up with best suitable solution.
• Conducted in-depth analyses of client needs, developing, and supporting critical systems, and ensuring alignment with strategic business goals.
• Managed the product roadmap using backlog management tools and prioritization techniques to streamline product development.
• Oversaw the entire project lifecycle, from initiation to delivery, ensuring alignment with strategic business goals and operational excellence through the adoption of optimized operating models.
• Fostered strong partnerships with stakeholders, maintaining continuous dialogue and feedback, and managing expectations regarding system use.

Jun 2018 – Mar 2019 · 9 mos · Bangalore

• This project required rigorous brainstorming; analytical thinking, problem solving skills & excessive client interaction that helped me gain expertise in these areas.
• Spearheaded the deployment of Microsoft Dynamics 365 in the Operations and Finance domain, demonstrating my capability in driving digital transformation and process optimization.
• Fostered strong relationships with onshore coordinators, actively contributing innovative ideas to enhance the existing ERP systems, thereby reinforcing my role as a trusted advisor in technology strategy.
• Led the end-to-end project management of a significant migration initiative for the client.

Apr 2017 – May 2017 · 1 mo · India

• Understood the consumers, merchant’s behavior to know their perception about online payments through market research and suggested the optimized commission rates for both credit (1.8%) as well as debit card (0.75%)
• Performed SEO analysis and analyzed look-and-feel of the website using available online tools and benchmarking against immediate competitors
• Provided support to the merchants for using the application provided by the company
• Derived a Digital Marketing Strategy to improve online brand visibility involving social media content plan, understand and identify key metrics of Google Analytics, Google Keyword planner, Google Trends
• Identified potential clients to be targeted through secondary research evaluated on the basis of key metrics provided by the presales team
• Provided recommendations to VP-Sales and Marketing, out of which more than 50% were adopted by the company and the website is totally redesigned incorporating the changes recommended
• Advised merchants on the feasible payment options based on the transaction frequency
• Identified the most prolific state in India to introduce the Octopus HK Card- an electronic payment system
• Understood the business of the merchants and their key business issues pertaining to payments

Jun 2016 – Mar 2018 · 1 yr 9 mos

• ▪ Responsible for fixing and scheduling corporate connect meetings of the Placement Chairs with existing and potential recruiters
• ▪ Maintaining constant Corporate Interactions of the students with eminent professionals of the Industry by organizing the Guest lectures and Leadership Series

Jan 2015 – Jun 2016 · 1 yr 5 mos · Bangalore

• Experience in identifying systems requirements, defining business processes, identifying risks and Impact analysis
• Gathered requirements and provided business requirement documents (BRDs), Functional
• Requirement Document (FRD), workflows and experience in obtaining sign-offs from the appropriate
• Proficient in Software Development Life Cycle (SDLC), functional testing and test /user cases
• Direct interaction with the clients, high level, low level designing, project estimations
• Worked as the Deployment Lead for 1 year and took the responsibility for deployment of
• various client applications
• Responsible for complete Product Changes and handing the client for all change request/enhancement
• Excellent presentation skills and Flexibility in adapting to wide range of work environments by
• inculcating new relevant skills with ease in a time sensitive frame
• Interact with internal or client teams to resolve any issues with process inputs
• Respond to ad hoc requests from the clients relating to the deliverables. Identify and implement
• business process enhancements
• Aided the support team for on-time delivery of the implementation

Jul 2013 – Dec 2014 · 1 yr 5 mos · Bangalore

• Designed & developed UI for web application in Asp.net and experience in Database Management System
• Liaised with business and product owners at client site to ensure complete understanding of processes that are applicable to the client system, and transitioning the knowledge to offshore stakeholders
• Responsible for the documentation of Technical Design Document and Unit Test Document
• Worked across the Software Delivery Life Cycle to analyze, build, test, maintain multiple system components and applications
• Was responsible for designing and conducting Knowledge Transition Plan for new joiners and individual mentoring regarding the client system
• Organized and Facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Stand-ups and Sprint Review
• Maintained project schedule by monitoring project progress, coordinating activities, resolving issues in the application at the client side
• Mentored and led a team of 2-4 junior members in order to ensure optimum delegation of assignments, on-time delivery thereby meeting the SLAs as expected by client
• Regularly interacted with client leadership teams regarding planning of enhancements in pipeline