Jan 2016 – Mar 2022 · 6 yrs 2 mos

• Served as automation manager and maintained and executed organizational policies and procedures for change management, configuration management, release and deployment management, service monitoring, support, and problem resolution.
• Defined automation & self-service solutions and coordinated UAT of test automation and custom functional components while conducting end-to-end test automation product owner for enterprise independent testing.
• Managed automation support forum, technical triage, development renovations, best practices, and development standards.

Jan 2012 – Jan 2016 · 4 yrs

• Delivered accurate metrics related to fraud and claim activity while validating the integrity and quality of data required for performing meaningful analysis.
• Led the creation of automation development tools that automated ETL processes, data loads, foreign-key relationships, delta loads, data archive, reduced storage consumption, and dimensional models.
• Partnered with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals post-identifying process improvements and efficiencies via data analysis.

Sep 2009 – Jan 2012 · 2 yrs 4 mos

• Led the definition of end-to-end strategic road maps and managed progress based on consistent Software Development Lifecycle (SDLC) processes leveraging Waterfall and Agile/SAFe methodologies.
• Partnered with the Line of Business to manage the project financials and help drive the overall portfolio towards the strategic road map.
• Created the primary SSIS ETL packages and scripts for the sourcing and processing iSeries data from AS400/HALS by leveraging domain and technical expertise to set direction and drive project execution.

Apr 2007 – Oct 2008 · 1 yr 6 mos

• Successfully gathered data into databases, verified the accuracy of valuable company information, reviewed data for errors or redundancies, made corrections, and checked output.
• Generated reports post analyzing data, stored outputs in databases, performed backups, and established processes to manage scope over the project life cycle, set project quality and performance standards, and managed risk within and across multiple projects.
• Assessed and structured integrated, multi-track project performance databases for various experiential projects, with an eye on overall progress and business goals.

Sep 2003 – Apr 2007 · 3 yrs 7 mos

• Acted as the main point of contact in all matters relating to client concerns and needs, ensuring they received services within their budget and meeting their needs.
• Built and strengthened client relationships to achieve long-term partnerships post developing a thorough understanding of products and service offerings to upsell better and cross-sell to clients.
• Fostered strong partnerships with outside resources—including third-party vendors and researchers, to monitor resources appropriately, streamlining project efficiency and maximizing deliverable outputs.

Oct 2008 – Sep 2009 · 11 mos · Beverly Hills, California, United States

• Followed the SAFe-based agile practices for enterprise software development and fulfilled the responsibilities of developing automation tools with minimal assistance and support.
• Participated in technical and management reviews to ensure expectations for requirements analysis and quality management were achieved.
• Collaborated to comply with the software development and quality standards, ensuring it was functional, reliable, and robust while demonstrating effective design and implementation for all the deliverables.