Dec 2016 – May 2021 · 4 yrs 5 mos

• Architected and implemented InterMiles’ end-to-end IT infrastructure and information security framework from scratch, defining and enforcing comprehensive IT and Infosec policies, processes, and procedures.
• Spearheaded cloud adoption by migrating the corporate website and critical applications from on-premises to AWS, and automated over 100 business processes using UiPath RPA.
• Directed more than 20 IT audits and conducted ISO/IEC 27001:2013 gap assessments, while managing IT procurement, contract negotiations, solution design, and technology selection.
• Led the organization’s de-merger from Jet Airways and rebranding from Jet Privilege Pvt Ltd to InterMiles, overseeing API Manager deployment, one-to-one messaging, and cloud feedback integration for web and mobile.
• Enabled business continuity during the COVID-19 crisis, optimized IT spend to deliver INR 10+ Cr in annual cost savings, and introduced DevOps practices and an observability stack via Site24x7.
• Redesigned network architecture with SD-WAN implementation and executed end-to-end Office 365 integration, bolstering security through EMS, DLP, ATP, and Azure AD.
• Championed IT governance across on-premises and cloud environments, covering EUC, enterprise applications, DevOps, automation, RPA, information security, business continuity management, ITDR planning, risk assurance, vendor management, and budgeting.
• Ensured availability, integrity, resiliency, and security of all IT systems by developing and maturing a risk-based cloud security program.
• Managed technology operations including infrastructure uptime, server provisioning and decommissioning, cost controls, and patch management for both on-premises and cloud platforms.

Aug 2011 – Oct 2016 · 5 yrs 2 mos · Noida, Uttar Pradesh, India

• Spearheaded the Solution Design, IT Infrastructure, and Security organization to deliver end-to-end application architectures, infrastructure sizing, and security frameworks across 15 countries.
• Architected and deployed scalable application and infrastructure environments covering private cloud, data centers, and hybrid configurations aligned to regional performance SLAs and business objectives.
• Directed global configuration and compliance management programs, enforced network security controls, led vulnerability assessments, and ensured audit readiness under stringent governance standards.
• Managed Paytm/One97’s worldwide application portfolio, private-cloud estates, and data-centre operations optimizing uptime, cost efficiency, and operational resilience around the clock.
• Defined and enforced IT Security policies and incident-response workflows, and deployed enterprise-grade controls (firewalls, SIEM, DLP, IDS/IPS) to fortify the organization’s defense-in-depth posture.
• Mentored and coached a nine-member team in telco service delivery, IT infrastructure management, and security operations, providing hands-on training and leadership.
• Onsite exposure of 11 countries for implementation.

Sep 2010 – Aug 2011 · 11 mos · Noida, Uttar Pradesh, India · On-site

• Managed end-to-end IT infrastructure and daily operations for hosted environments, ensuring 99.9% service availability.
• Administered network and security across headquarters and branch offices, deploying firewalls, VPNs, and intrusion detection systems to protect data and maintain compliance.
• Strengthened compliance and security posture through proactive antivirus rollouts, timely patch management, and centralized software license tracking.
• Oversaw SLA adherence and change management processes, cutting incident resolution times by 30% and minimizing service disruptions.
• Administered the PHP-based CRM server, optimizing performance, implementing automated backups, and defining disaster-recovery procedures.
• Led the design and deployment of HR and administrative applications, streamlining approval workflows and boosting team productivity by 25%.
• Conducted regular IT audits to uncover risks, enforce best practices, and drive continuous improvements in operational efficiency.
• Developed and maintained comprehensive IT and information-security policies, documentation, and asset inventories to support audit readiness and governance.

Sep 2008 – Sep 2010 · 2 yrs

• Architected and deployed enterprise-grade IT infrastructure across headquarters and branch offices, ensuring high availability, scalability, and 99.9% uptime.
• Administered end-to-end server and network operations from Windows/Linux servers and hubs to routers, switches, and firewalls optimizing performance and security posture.
• Managed operating systems and database environments, troubleshooting critical issues to maintain seamless business continuity.
• Implemented and monitored automated backup and disaster-recovery workflows, safeguarding data integrity and meeting recovery-time objectives.
• Governed email platforms and antivirus ecosystems, enforcing security policies and executing proactive threat mitigation.
• Administered the Citrix server farm and related database systems, fine-tuning virtual-desktop performance and resource utilization.
• Developed and maintained comprehensive IT documentation, license inventories, and asset registers to drive audit readiness and regulatory compliance.