ABHISHEK GHOSH — Operations Associate

As an Operations Manager at Freecharge, a leading online payment platform, I apply my MBA in Operations and my 8+ years of experience in the digital payment industry to improve the customer journey and satisfaction. My mission is to ensure that every transaction is smooth, secure, and seamless for our millions of users across the country. I have successfully improved the turnaround time for certain categories, reduced the reopen percentage to below 10%, and increased the customer satisfaction score substantially in 2021-22. I collaborate with cross-functional teams to implement changes and innovations that enhance the customer experience and loyalty. I also manage key accounts and monitor transactions to ensure quality and compliance. I am passionate about leveraging technology and data to create value for our customers and stakeholders.

Stackforce AI infers this person is a Fintech Operations Manager with a strong focus on customer experience and process improvement.

Location: Bengaluru, Karnataka, India

Experience: 14 yrs 5 mos