Irshad Ansari

Operations Associate

Delhi, India14 yrs 10 mos experience

Highly Stable

Key Highlights

Over 15 years of leadership in business management.
Expert in strategy development and cross-border consulting.
Proven track record in building high-performing multicultural teams.

Stackforce AI infers this person is a strategic leader in Healthcare and Business Operations with a focus on operational excellence.

Contact

Skills

Core Skills

Project ManagementOperations ManagementData ManagementService Improvement

Other Skills

Account ReconciliationAgile Project ManagementAnalytical SkillsAnalyticsBusiness AnalysisBusiness DevelopmentBusiness IntelligenceBusiness StrategyCommunicationCustomer ServiceData AnalysisEmployee BenefitsFinanceHealthcareHuman Resources (HR)

About

Welcoming collaborations around business concepts, big or small. With a Master's degree in Business Econometrics and a Bachelor's in Physics, I bring a unique blend of analytical rigor and strategic insight to the world of business operations. With over 15 years of leadership in business management and global operations, I bring deep experience in strategy development and cross-border consulting. I have successfully built and led high-performing, multicultural teams across diverse geographies, driving business growth and operational excellence. Some of the business domain that I have worked for are Health & Welfare, Employee Benefits, US Insurance, Accounts Payable & Receivables, Carrier files, COBRA, FSA, and HSA so on so forth... I am passionate about optimising workflows, building strong client relationships, and leading with integrity. My cross-functional expertise and strategic mindset enable me to bridge operational efficiency with business growth.

Experience

Conduent

Service Delivery Manager

Jan 2014 – Sep 2024 · 10 yrs 8 mos · Delhi, India · On-site

Key Responsibilities:
Accountable for project management functions
Accountable for team performance and results
Provide technical or domain guidance to various teams and customers
Lead specific client for ongoing service delivery, including managing and directing staff assigned
Doing regression testing
Serve as primary point of contact to the Client Service Delivery team
Provide subject matter expertise and hands-on support to manage work volume.
Handle all complex client/participant escalations and provide resolutions
Responsible for meeting Service Level Agreements (SLAs)
Ensures productivity meets or exceeds service and quality standards
Support formal internal and external audits
Develop working relationships with the client, third party vendors and other internal parties to
ensure seamless delivery on specific tasks, special projects and/or participant issues
Interacting very frequently with technical team internal and external
Creating SOP for the ongoing operation delivery team
Writing basic and advance SQL queries for various reporting and analysis
Doing quarterly performance review of the associates in my team

FinanceProject ManagementProcess ImplementationHealthcareBusiness AnalysisService Improvement+11

Aon

Research Analyst

Nov 2009 – Jan 2014 · 4 yrs 2 mos · New Delhi Area, India · On-site

Key Responsibilities:
Worked for the US health and welfare processes
Worked on daily task to ensure that all customers account shows correct enrollments in the
insurance plans
Managed vendor relationships and serve as the point of contact on issue resolution for participants
Involved in transition activities and streamlining process.
Followed SOP guidelines or rules to make any update in the customer account
Sending a communications to customers about any changes made in the account
Working on disputes and escalations arisen by the customers and closing with a satisfactory
resolution
Working on monthly activity to ensure each customer accounts get debited with the premium
amount correctly
Reconciling all premiums deducted from the customer account and sending to all insurance
proving companies or vendors
Ensuring to meet the client defined SLAs to avoid any penalty
Participated in annual open enrollment process including system updates, communications, and
meetings, testing and working with assigned vendors as needed.
Researched and recommended plan changes as needed.