Himen Doley⚡️ — Head of Growth
I’m a Growth and Digital transformation leader with 12+ years of experience driving scale for fintech and healthcare organizations across India, Indonesia, and the U.S. 🇮🇳🇮🇩🇺🇸 My expertise lies at the intersection of growth , customer experience strategy, AI-led insights, and cross-border execution—building sustainable, data-backed growth engines in complex, regulated sectors. 🌏 Currently leading Growth at Ajaib (Indonesia)—one of Southeast Asia’s most dynamic fintech platforms—I’ve recently stepped into a pivotal role to expand user acquisition, lifecycle engagement, and retention. We’re building a next-gen, AI-powered growth stack tailored for Indonesia’s fast-growing millennial investor base. From hyperlocal acquisition playbooks and influencer-led distribution to behavioral analytics and vernacular onboarding, our approach is designed for scale and local nuance. With an eye on long-term LTV and CAC efficiency, I work cross-functionally with product, compliance, and marketing to deepen Ajaib’s market footprint in both major cities and underserved regions. 🚀 Previously at Angel One (India), I led hyperlocal expansion and customer success at one of India’s largest stockbrokers. I pioneered data-driven support frameworks that significantly reduced NSE complaints and propelled the Angel One app into the Top 2 in the finance category across app stores. My work spanned 100+ Indian cities, where I drove regional growth strategies grounded in behavioral segmentation, vernacular content, and AI-based customer engagement—boosting activation and user retention at scale. 🏥 Before fintech, I was Director of Business Intelligence at IKS Health (USA), leading enterprise analytics for hospitals and large physician groups. I developed real-time dashboards, predictive models, and market research tools that elevated client performance in both clinical and financial outcomes. Our team received multiple performance awards and contributed directly to client growth, retention, and decision-making agility. 🎯 What I bring: • AI-enabled acquisition, personalization, and lifecycle marketing • Deep expertise in growth & business across India, Indonesia & the U.S. • Cross-functional leadership in regulated environments • P&L-focused execution aligned to long-term business value
Stackforce AI infers this person is a Fintech growth leader with expertise in digital transformation and customer experience.
Location: Bengaluru, Karnataka, India
Experience: 11 yrs 9 mos
Skills
- Growth Strategies
- Marketing Strategy
- Customer Experience
Career Highlights
- Led growth strategies for top fintech platforms.
- Pioneered customer success frameworks boosting retention.
- Expert in AI-driven marketing and analytics.
Work Experience
Ajaib
Head - Platform Growth Strategy (10 mos)
Angel One
Deputy Vice President (4 yrs 5 mos)
IKS Health
Director Business Intelligence (Automation and Analytics) (2 yrs 7 mos)
Reliance
Project Manager - Global Corporate Security, Risk & New Ventures (1 yr 6 mos)
Aviva India
Assistant Manager - Digital Transformation (2 yrs 5 mos)
Education
Master of Business Administration (MBA) at Indian Institute of Management Bangalore
Fall Term Exchange Student at School of Business, Economics and Law at the University of Gothenburg
5 Year Integrated M.Sc at Indian Institute of Technology, Kharagpur
