Dhaval Parmar

Software Engineer

Hyderabad, Telangana, India3 yrs 9 mos experience

Highly Stable

Key Highlights

Led enterprise-wide security program enhancing application security.
Achieved over 90% unit test coverage across projects.
Developed cost-saving scripts for AWS instance management.

Stackforce AI infers this person is a Backend Software Engineer specializing in SaaS with a focus on system reliability and performance optimization.

Contact

dhaval.parmar@servicenow.com LinkedIn

Skills

Core Skills

JavaSystem ArchitectureSoftware DesignSpring BootMicroservicesPerformance ImprovementRoot Cause AnalysisAutomationAndroid Development

Other Skills

Amazon Web Services (AWS)AngularApache KafkaAutomated AlertsC (Programming Language)C++Code CoverageCommunicationDynatraceElastic Stack (ELK)EnglishFirebaseGitGitHubHigh-Level Design

About

I’m a Software Engineer(Backend) with 3+ years of experience building scalable, secure, and reliable systems. From optimising APIs and enhancing performance to ensuring system reliability, I’ve worked across technologies like Java, Spring Boot, Javascript, Micro services, REST APIs, MySQL, ElasticSearch, Redis, MongoDB, and AWS. I thrive on continuous learning, collaborating with great teams, and building technology that makes a difference. Whether it's designing systems, debugging tough issues, or learning something new, I’m always up for a challenge. Let’s connect and create something impactful!

Experience

Servicenow

Software Engineer

Nov 2024 – Present · 1 yr 4 mos · Hyderabad, Telangana, India · Hybrid

Led enterprise-wide security program across 7 ServiceNow apps, building a granular RBAC model that reduced admin role sprawl, limited super-user access, and lowered exposure to potential data breaches.
Redesigned ACL framework by replacing 25+ broad admin dependencies with feature-specific roles, migrating from getRoles() to hasRole() APIs, and enforcing least privilege across CSP, CSM, and other core apps.
Mitigated CSRF risks by securing 42+ public APIs, adding token validation, and implementing required code-level fixes to strengthen application security posture.
Improved system performance, cutting page load times from 6.5s to 3s by analyzing APIs, removing bottlenecks, and optimizing query execution paths.
Drove OKR initiative to raise test quality across 12 customer-facing projects, collaborating with teams to achieve 90%+ unit test coverage using the internal testing framework.
Resolved 42+ product defects and addressed 22+ customer-reported issues, directly enhancing platform stability, user experience, and overall reliability

JavaSystem ArchitectureHigh-Level DesignSoftware DesignSystems DesignJavaScript+4

Turvo inc.

2 roles

Software Engineer

Promoted

Jun 2022 – Nov 2024 · 2 yrs 5 mos · Hyderabad, Telangana, India · Remote

Implemented a Spring Framework-based solution, developing an in-house scheduling system to trigger platform and public APIs efficiently, enhancing data communication and workflow efficiency.
Implemented a robust authentication system, safeguarding sensitive data and ensuring authorized access for 17 REST APIs.
Enhanced HealthApp by adding 12+ new features, improving anomaly detection and identifying 72+ platform issues, thereby boosting system reliability by 28%.
Collaborated with the architecture team to resolve 8+ performance issues on the platform related to Redis, Elasticsearch, database queries, and exceptions, improving system reliability by 18%, reducing resource consumption by 30%, and decreasing overall system load time by 35%.
Troubleshot and resolved 14+ bugs and issues, resulting in a 22% reduction in customer complaints.
Developed 26+ Python scripts for data correction, improving system stability and data accuracy.

JavaSpring BootJ2EE Web ServicesMicroservicesREST APIMongoDB+7

Associate Software Engineer

Jun 2022 – Jul 2023 · 1 yr 1 mo · Hyderabad, Telangana, India · Remote

Key Achievements🔑:
Spring Boot Proficiency🌱:
Acquired beginner-level proficiency in Spring Boot, contributing to the implementation of authentication for all APIs in the internal service.
Resolved runtime issues in the internal service, ensuring smooth operation.
Python Automation Expertise🐍:
Leveraged Python skills to build alert scripts, implement auto-healing functionality, automate internal data purging execution, and fix existing scripts for improved alerting.
HealthApp Dashboard Development📊:
Set up alerts in the HealthApp, differentiating between instance and service-level alerts for improved focus.
Developed the backend for the HealthApp dashboard, enhancing overall visibility into service metrics.
Metrics Enhancement in HealthApp📈:
Added 5 new metrics in HealthApp (4XX, 5XX, Mongo Disk Space, Replica Lag, Index Size) leading to increased alerts for services.
Enhanced Proactive Alerting🔔:
Strengthened alert configurations for key environments and technologies like MongoDB, IAM, Kafka, and SSO), leading to early issue detection and prevention.
Dynatrace Monitoring Excellence 🚀:
Established a comprehensive MySQL monitoring dashboard, optimizing anomaly detection and stability across RDS nodes.
Stability and Optimization Initiatives⚖️:
AWS Cost Reduction💰:
Developed a script for scaling down AWS instances during non-business hours, resulting in significant cost savings
Efficient Redis Cache Management🔄:
Implemented a solution to clear Redis cache during new releases, ensuring smooth access token synchronization
Improved Public API Workflow🌐:
Excluded public API users from access token deletion during releases, preventing 401 errors and reducing manual intervention
Mitigated MongoDB Issues🛠️:
Resolved issues related to NULL values in MongoDB, developing scripts and alerts for proactive issue resolution
Enhanced Scheduler Reliability🕒:
Addressed job failures due to stale connections, ensuring uninterrupted notification processes