Apr 2024 – May 2025 · 1 yr 1 mo

• As an Engineering Manager, I oversee the development and operation of a scalable Growth Platform that drives communication, offers, and support for both drivers and customers. I manage multiple cross-functional teams, focusing on innovation, scalability, and ensuring business and technology objectives align seamlessly.
• Ola Connect (Communication & Campaigns):
• I lead a system handling millions of requests during peak times, delivering push notifications, SMS, OTPs, and emails to drivers and customers. Our infrastructure ensures timely, optimized communication, boosting engagement and service adoption.
• Growth & Engagement (Offers & Loyalty):
• I oversee the creation of high-throughput, low-latency systems that deliver personalized offers and loyalty rewards. From offer creation to loyalty coin services and rewards redemption, our focus is on improving user satisfaction and retention.
• Driver Incentives:
• My team develops data-driven models for managing daily, monthly, and custom incentive schemes based on driver performance. We provide flexible, competitive incentives that enhance driver retention and engagement, leveraging performance analytics in a highly competitive environment.
• Customer & Driver Care (CRM/DRM):
• I spearhead comprehensive support systems, integrating bots, ticketing flows, CRM/DRM portals, and IVR systems to manage high-volume queries for both drivers and customers. These systems streamline support, offering efficient and seamless service.
• My leadership approach emphasizes strategic execution—balancing cutting-edge technology with practical business goals. From sprint planning to system architecture, I ensure all initiatives focus on scalability, stability, and delivering impactful solutions. I foster cross-team collaboration to drive operational excellence and innovation across the platform.

Apr 2022 – Apr 2024 · 2 yrs

Oct 2019 – Aug 2022 · 2 yrs 10 mos

Dec 2018 – Oct 2019 · 10 mos · India

Jan 2017 – Sep 2018 · 1 yr 8 mos · Bangalore

• Goomo.com || Working for the flight team as a back- end developer. || • Integrated new featured in Flights Product and automated backoffice process. • Ongoing development work in Ruby and Ruby on Rails using Postgresql database. • Written Email and SMS service for flight product. • Written service to push and calculate finance data. • Written Functional Api’s for both flights and holidays. • Written unit test cases for all Api’s Using Rspec and Guard. • Developed sms service for flights (used Phonon service) • Developed PaymentGetWay (Used Razorpay, PAYBACK services, CcAvenue). • Implemented Gst in flight product. • Written seperate apis for goomo backoffice and witten the views for backoffice using rails framework. • Written a service to integrate Goomo and orbit Financial data with Microsoft navision.

Mar 2016 – Dec 2016 · 9 mos · Bangalore

• Client:- Uquality || full stack developer || Ruby on Rails || Jquery || • Ongoing development work in Ruby and Ruby on Rails, includes backend and frontend, unit tests using using Ruby on Rails and Postgresql. • Developed Capistrano script to install and configure the server. 3. Write APIS for ios or android development. • Use devise gem for web application authentication. 5. Currently am starting to write test case in Rspec. 6.Work on git for version control. • Developed frontend for Rails applications using ERB, jQuery, CSS3, and HTML5.

Oct 2015 – Feb 2016 · 4 mos · Bangalore

• This Was my internship as a backend Developer.here I worked on node js for backend and used MongoDb.They are developing a medical app in both web and also mobile and me just help to write some apis for this application that was my 5 months work.