Sourabh Tiwari — Associate Consultant

Currently supporting the Tata Play Binge app, I specialize in delivering seamless, aggregated access to leading OTT platforms such as Prime Video, Zee5, SonyLIV, and others. With a strong focus on maintaining high-performance standards, I ensure uninterrupted content experiences for millions of users across India. My role is driven by analytics-led insights, allowing me to proactively identify and resolve technical issues, optimize system performance, and enhance user engagement. I collaborate closely with cross-functional teams—including product managers, developers, QA, and customer support—to drive efficient issue resolution, feature rollouts, and continuous improvement in service delivery. My deep understanding of both technical systems and user behavior helps in bridging business needs with engineering execution. Beyond technical support, I am passionate about team development and actively mentor junior engineers. I promote a culture of ownership, learning, and adherence to best-in-class support practices, ensuring our team consistently meets and exceeds SLAs. By combining a user-first mindset with data-driven decision-making, I contribute to making Tata Play Binge a top-tier OTT aggregation platform. My goal is to not just maintain service excellence, but to elevate it—through innovation, collaboration, and a relentless focus on quality. I’ve worked as part of the SAP CPI Operations team, managing end-to-end tenant provisioning and decommissioning. I handled central management node (CMN) setup, licensing, and compliance activities, ensuring smooth service operations. My role also involved initiating and monitoring service processes via SPC, performing database tunneling, and efficiently managing outage calls. I gained hands-on experience with Eclipse and developed a strong understanding of SAP CPI system landscapes. With a focus on reliability and performance, I contributed to maintaining high system availability and operational excellence in a dynamic, fast-paced enterprise environment.

Stackforce AI infers this person is a skilled professional in OTT and enterprise software support with a focus on customer experience.

Location: Chennai, Tamil Nadu, India

Experience: 4 yrs 7 mos