Sadhna Jha

Operations Associate

Agra, Uttar Pradesh, India3 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in service team management and improvement.
Strong background in HR and finance with an MBA.
Proficient in Six Sigma methodologies for operational excellence.

Stackforce AI infers this person is a skilled manager in service operations with a focus on HR and finance.

Contact

Skills

Core Skills

ManagementLeadershipProject ManagementHuman Resources (hr)

Other Skills

Business DevelopmentCommunicationCustomer relationship managementFinancial Delegation of Authority (FDoA)Group Decision MakingKaizenLean ProjectsLean Six SigmaMicrosoft ExcelMicrosoft OfficeMinitabOperational ExcellencePresentationsProblem managementProject Communications

About

As Deputy Manager at Airtel, my focus is on steering our service team towards excellence. With an MBA in Human Resources and Finance from Sharda University , I'm equipped to develop service improvement plans that resonate with client needs. My tenure includes optimizing service level agreements and maintaining robust customer relationships, ensuring that all parties—customer, client, and technical—are well-represented in our service evolution. Our team's commitment to effective communication and Microsoft Office proficiency has been instrumental in enhancing service delivery.

Experience

Airtel

3 roles

Deputy Manager

Promoted

Dec 2025 – Present · 3 mos

Managing Financial Delegation of Authority (FDoA)

Financial Delegation of Authority (FDoA)ManagementLeadership

Assistant Manager

Jun 2024 – Present · 1 yr 9 mos

Analyst

Sep 2022 – Aug 2024 · 1 yr 11 mos

Oversaw and guided all activities of the Service team at Bharti Airtel in Gurugram, Haryana, India.
Coordinated SLA creations through interaction with the business team to ensure service level agreements were met.
Monitored department issues and client complaints, developing problem management and service improvement plans.
Ensured customer/business, client, support, and technical parties were represented in the definition and evolution of services.

Service team managementSLA creationProblem managementService improvement plansCustomer relationship managementProject Management+1