Nov 2019 – May 2022 · 2 yrs 6 mos

• Director, Technology – Disneyland Lodging & Ticketing Fulfillment (12/2020 – Present)
• Relaunched a new Guest Annual Pass program with online sales supported by queued waiting rooms to manage demand
• Reopened Disneyland theme park gates and lodging after a 14-month shutdown with new low-touch Guest solutions such as Direct-to-Room and Mobile Key, a greater focus on Agile methodologies, and a strategy for increased revenue in the parks
• Implemented a Consumer Webstore allowing for fast-turn Special Event ticket launches
• Retired ~1M deep Guest Annual Pass program and drove technical solve and process for prorated refunds
• Director, Technology – Labor, Health and Safety (11/2019-12/2020)
• Launched $11M Time & Attendance Replacement for Domestic Parks & Resorts; on time, on budget, while leveraging a fully remote command center
• Advanced existing Health Management System to industry standards, introduced new contactless Telehealth feature for the clinic staff and Cast Members, and created a path for easier upgrades; eliminating need for $8M replacement project
• Optimized and re-branded sustainment team, rebalanced the product portfolio, and implemented new standards for communications (incidents, change requests, vendor interactions, etc.)
• Guided SVP Chief of Staff in approach for COVID shut down activities; including Cast & 3rd Party labor reductions, financial planning exercises, and establishing new processes to protect the organization

Jul 2011 – Oct 2019 · 8 yrs 3 mos

• Sr. Manager, Technology & Chief of Staff to SVP of Cast & Guest Solutions (02/2014 – 11/2019)
• Facilitated five-year plan creation of $600M; iterating regularly to ensure integration of business priorities, technology strategies, and delivery capacity
• Oversaw communication strategies, Cast engagement deliverables, financial planning, and Walt Disney World technology portfolio reporting
• Worked closely with executive leadership through cost optimization efforts during Annual Capital and Operating Plan exercises, while advancing product roadmaps and delivering against C-level strategies
• Maintained organizational structure, resource management, and retention best practices
• Led several confidential work efforts in support of WDW Site CIO and Commercial Strategy team
• Established collaborative relationships and helped facilitate continuous improvements of engagement model with technology partners in Product & Resort Sales, Guest Experience, New Vacation Ownership & Disney Cruise Line, Solution Engineering, and Digital Product
• Served as the ‘right-hand’ and trusted advisor to the Walt Disney World CTO
• Sr. Manager Planning & Strategy, Technology (07/2011 – 02/2014)
• Enhanced ability for lines of business (LOBs) to prioritize over $240M in business-critical efforts
• Led team of Cast and consultant resources in in building a strategic roadmap for domestic operations and six corresponding LOBs, aligning strategies to the overall Parks and Resorts strategy
• Facilitated annual and ongoing technology planning initiatives accounting for over $100M annual spend
• Responsible for the coordination of business technology relationships internal and external to the Technology organization
• Partnered with LOB executives and support Cast in delivering a $1M strategy enabling the development of a consolidated and prioritized five-year capital technology plan

Apr 1998 – Nov 2003 · 5 yrs 7 mos

• Senior Siebel Analyst/Team Lead
• Implementation: Service Center – Co Branded Credit Card Call Center
• Implementation: Sales Force Automation – Resorts and Park Sales and Services
• Implementation: Call Center – Disney Reservation Center (DRC)
• Analyst
• Implementation: Group Employee Master Scheduling System (GEMS)
• Initiative: Y2K Contingency Planning
• Initiative: Y2K Business Unit Systems Testing

Nov 2003 – Jul 2011 · 7 yrs 8 mos

• Client: Walt Disney Parks and Resorts (06/07 – 07/10)
• Performed full lifecycle project management of multiple projects with budgets ranging from $2 million to over $22 million
• Responsible for Client Negotiations, Invoices, Forecasts and Quality Assurance for seven SOWs
• Coordinated implementation of a Build Management tool to help facilitate and support the software application transformation from development to run time
• Acted as primary liaison to all composite planning efforts and the Release and Environment Management team for the dining and recreation booking application
• Implemented process improvements for User Acceptance Testing and Business Intelligence Reporting
• Client: Hewlett Packard/Wal*Mart/Trans World Entertainment (01/06 – 05/07)
• Managed $1.2 million in revenue and business analysis on two separate project releases
• Managed $206,000 relationship with renowned Austin based design firm
• Managed design/development of wireframes, html pages and java design for the customer experience platform of a $34 million project
• Managed team of 27 including business analysts, development team lead, developers, technical architect and third-party Information Architects
• Client: Bellsouth (08/05 – 12/05)
• Project Management Office performing issue resolution and project timeline management
• Sales pursuit work ensuring continued presence and growth at client site
• Client: Yahoo! Search Marketing (10/04 – 08/05)
• Development team lead and one of five developers configuring over 70 percent of Partner Relationship Management application from concept to deployment.
• Key liaison between Yahoo! Search Marketing executives, Capgemini leadership and the design team
• Client: BMC (01/04 – 09/05)
• Lead Developer introducing new technologies and change management to business users of two software companies undergoing merger
• Managed three client contractors through design, development, testing and implementation

Dec 1996 – Apr 1998 · 1 yr 4 mos

• PC LAN Specialist and Training Coordinator