Nusra Bai

Operations Associate

Bengaluru North, Karnataka, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Over 13 years of experience in operations management.
Proven track record in team leadership and mentoring.
Expertise in developing business continuity plans.

Stackforce AI infers this person is a seasoned Operations Manager in B2C e-commerce with strong leadership and process management skills.

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Skills

Core Skills

Operations ManagementTeam Management

Other Skills

Analytical SkillsB2C e-commerceBusiness DevelopmentConfluenceContact CentersCritical ThinkingCustomer ExperienceCustomer RequirementsCustomer SatisfactionCustomer Satisfaction (CSAT)Customer ServiceCustomer Service OperationsCustomer SupportCustomer-Focused ServiceDaily Operations

About

 An incisive professional with over 13 years of colossal experience in the areas of Technical Support to UK employees in stores and Process Management, Operations and Team Management and Seller onboarding and seller support, partner management, customer support and supply Chain operations at Last mile  Reporting knowledge using Excel.  Proactive in mentoring and coaching team members.  Ability to work with Line of Business teams with a healthy sense of exploration and driving business insights.  Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.