Nikita S.

Operations Associate

Pune, Maharashtra, India4 yrs experience

Highly Stable

Key Highlights

Proven expertise in customer support and technical troubleshooting.
Strong ability to improve processes and ensure customer satisfaction.
Experience in upselling and managing customer claims effectively.

Stackforce AI infers this person is a Customer Support Specialist with a focus on operational efficiency in a SaaS environment.

Contact

Skills

Core Skills

Customer SupportOperational ManagementCustomer ServiceSales

Other Skills

Analytical SkillsBusiness InsightsClientSuccessCollaborationCommunicationCustomer Claims ProcessingCustomer ExperienceCustomer SatisfactionEmail SupportEnglishIncident ManagementIssue ResolutionManagementMicrosoft ExcelMicrosoft Office

About

As a Customer Support Specialist at BETSOL, I provide efficient and effective technical support and customer service for various clients and projects. I use my expertise in ServiceNow, troubleshooting, and customer support to resolve issues, improve processes, and ensure customer satisfaction. I have a Bachelor's degree in Computer Applications from JSS college, where I learned the fundamentals of programming, web development, database management, and software engineering. I have also gained valuable experience in tech support and email support at udaan.com, where I handled customer claims, upsold products, and managed the smooth and seamless operation of the core business application. I am passionate about my work and always eager to connect with other people and learn new skills. I welcome feedback and collaboration, and I strive to deliver quality results and solutions.

Experience

Udaan.com

2 roles

Supporting Functions

Promoted

Jan 2022 – Nov 2022 · 10 mos

Guarantee with Smooth and Seamless operation for core business.
Day to day running of the application.
Having good visibility into what is going on in depth within the system and resolving issues within the minutes as
opposed to hours and days.
The goal is to lower the frequency of issues that are missed by monitoring and alerting framework.
Create clear communication and foster collaboration and understand delivery management
Focus on knowledge operational learning and infrastructure management.
Delivering the hard facts and providing thoughtful and constructive feedback by listening to empowered
employees who are part of the same team
Leading and controlling functional performance measuring and improving the process leveraging and automating
process and continuously improving performance

Customer SupportOperational ManagementIssue ResolutionCommunicationCollaboration

Email support/sales

May 2019 – Dec 2021 · 2 yrs 7 mos

Experienced in setting up for promotions and other special events.
Consistently created more effective ways to upsell store products to customers, especially warranty upsells.
Professionally processed customer claims on defective electronic devices and determined solutions for the
customer's claim.
Ensured clients received excellent customer service and were well-informed about services provided in the store.
Ensured all documents and relevant data were filed correctly with client and provided copies for both the client
and employer.

Email SupportSalesCustomer Claims ProcessingCustomer Service