Jyotsna Jaiswal

Operations Associate

Faridabad, Haryana, India9 yrs 11 mos experience

Highly Stable

Key Highlights

Achieved 95% SLA resolution rate in customer service.
Increased client retention by 20% at Webhelp.
Reduced order fulfillment issues by 25%.

Stackforce AI infers this person is a Customer Service Specialist with a strong focus on client retention and operational efficiency.

Contact

Skills

Core Skills

Customer ExperienceSales ManagementCustomer SatisfactionCustomer Service

Other Skills

Business AnalysisCustomer ManagementCustomer Service RepresentativesCustomer Service TrainingCustomer SupportSales

About

With a Bachelor of Arts in Business Administration from Indira Gandhi National Open University, I've honed my expertise at Webhelp, where my role as a Customer Service Specialist revolves around driving customer satisfaction. Core competencies include sales management, business analysis, and consistently achieving a 95% SLA resolution rate. My tenure at Webhelp has been marked by a significant 20% increase in high-profile client retention and a 25% reduction in order fulfillment issues. Our team is committed to elevating the customer experience, fostering brand loyalty, and building a supportive environment that aligns with our organization's culture and values.

Experience

Sriggle

Principle application support and Trainer

Jul 2025 – Present · 8 mos · Faridabad, Haryana, India · On-site

Webhelp

Customer Service Specialist

Aug 2022 – Jul 2025 · 2 yrs 11 mos · Noida, Uttar Pradesh, India · On-site

Senior Executive in Client & Customer Relations at Webhelp (Adidas Process).
Driving exceptional customer experiences through 95% SLA resolution, 20% high-profile client retention increase, and a 25% reduction in order fulfillment issues.
Passionate about building brand loyalty and empowering teams.

Customer ExperienceCustomer SatisfactionCustomer SupportCustomer ServiceCustomer ManagementCustomer Service Representatives+4